A brief overview of the hotel industry

Type :

Research papers

Pages :

36 pages

Format :

.doc

Published date :

08/25/2009

Category :

Business & market

Sub category :

Management

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Summary :

Evolution of tourism
Growth of tourism
Advantages of toursim
Introduction to hotel industry
Origin and evaluation of hotel industry
Classification of hotels
Types of hotels
1. Categorization by location
2. Categorization by number of rooms
3. Categorization by type of plan
4. Categorization by type clientele
5. Categorization by type of guest stay
6. Categorization by facilities offered
Detailed operation of the department
Front office
1. Front office department
2. Location
3. Job description
4. Front office manager
5. Lobby manager
Front office operations
1. Reservation department
2. Registration department
3. Information department
Job description of lobby personale
Forms and formats
House keeping
1. Objectives of housekeeping department
2. Duties of housekeeping personnel
3. Keys used in housekeeping
4. Sizes of linen used in housekeeping
5. Linen room
6. Equipment used in housekeeping
7. Under repair room
8. Lost and found
Cleaning of a room
1. Bathroom cleaning procedure
2. Water closet cleaning
3. Wash basin cleaning
4. Guest suppplies provided in a room
Co-ordination with other department
1. Front office
2. Maintenance
3. F and B department
Food and beverages production
1. Introduction
2. The food production staff
3. Kitchen outlets
4. Equipment used in the bakery
5. Co-ordinators
6. Objectives
7. Food and beverages manager
8. Restaurant manger
Sales and marketing
1. Role
2. Function of sales management
3. Sales function
4. Product
5. Marketing
Accounting and finance
1. Introduction
2. System and procedure
3. Tabular ledger
4. Sales record control for rooms
5. Function of the accounts department
Purchase and storage
1. Basis for selection of suppliers
2. Receiving
3. Storage
4. System and controls
5. General stores
6. Functions
Engineering and maintenance
1. Task of maintenance
2. Preventive maintenance
3. Co-operative maintenance
4. Functions, duties and responsibilites
5. Duties and responsibilites
6. Co-ordiantion with other departmetns
Personnel department
1. Functions of personnel department
2. Manpower planning
3. Management information system
4. Functions of the department
5. Systems and procedures
Security
1. Purpose and role played
2. Duties and responsibility of security
3. Files and registers maintained
4. System and procedures
Problems and suggestion
Conclusion

Abstract

Generally tourism involves ideas of movement from one place to another and has the same characteristics as traveling. The development of transportation technology and the improvement in political, economic and social situations has put tourism (travel for pleasure) within the reach of many people.

A hotel is a home away from home. It is the place where tourists stops to be the traveler and becomes the guest. To a greater or lesser extent the facilities of the hotel may also serve the local population but the primary function of a hotel is to accommodate those away from home and supply them with their basic needs and meet their expectation.

Accommodation for travelers may be viewed in two ways; the traveler who left his home requires accommodation upon reaching his destination and other facilities when he breaks his journey in between. Inns were perhaps the first such accommodation units which catered to the needs of travelers in early times. Inn keeping is an ancient profession. In ancient times and during the Roman Empire many such inns were established as ventures started by husband and wife teams who provided large halls for travelers to make their own bed and sleep in. They also provide food, drink and entertainment to weary travelers