A study of human resources development climate in hospitals and its impact on patient satisfaction

Type :

Research papers

Pages :

43 pages

Format :

.doc

Published date :

05/28/2009

Category :

Business & market

Sub category :

Human resources

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Summary :

Abstract

Combining medical technology and the human touch, the health care industry administers care around the clock, responding to the needs of millions of people-from newborns to the critically ill.

Industry organization - About 580,000 establishments make up the health care industry; they vary greatly in terms of size, staffing patterns, and organizational structures. Nearly 77 percent of health care establishments are offices of physicians, dentists, or other health practitioners. Although hospitals constitute only 1 percent of all health care establishments, they employ 35 percent of all workers.

The health care industry includes establishments ranging from small-town private practices of physicians who employ only one medical assistant to busy inner-city hospitals that provide thousands of diverse jobs. In 2006, almost half of non-hospital health care establishments employed fewer than five workers (chart 1). By contrast, 7 out of 10 hospital employees were in establishments with more than 1,000 workers.

hospitals provide complete medical care, ranging from diagnostic services, to surgery, to continuous nursing care. Some hospitals specialize in treatment of the mentally ill, cancer patients, or children. Hospital-based care may be on an inpatient (overnight) or outpatient basis. The mix of workers needed varies, depending on the size, geographic location, goals, philosophy, funding, organization, and management style of the institution. As hospitals work to improve efficiency, care continues to shift from an inpatient to outpatient basis whenever possible. Many hospitals have expanded into long-term and home health care services, providing a wide range of care for the communities they serve.