A study of the different departments in hotels

Type :

Research papers

Pages :

38 pages

Format :

.doc

Published date :

08/25/2009

Category :

Business & market

Sub category :

Business strategy

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Summary :

Introduction to the hotel industry
Relation between tourism and hotel industry
Front office
1. Role of the font office department
2. Duties and responsibilities
3. Guest relations executive
4. Reservation assistant
5. Front office cashier
6. Forms and formats used
7. Functions of the front office department
8. Establishment of the method of payment
9. Occupancy stage
10. Departure stage
Systems and procedures
1. Alphabetical index rack
2. Receive messages
3. Control of guestroom keys
4. Handling guest mail/cables/telegrams etc.
5. Night procedures
6. Guest arrival procedure
7. Guest departure
Coordinating with other departments
1. Housekeeping
2. F and B service
3. Accounts
4. Sales and marketing
5. Engineering and maintenance
6. Forms and formats used
Housekeeping
1. Hierarchy
2. Duties and responsibilities
3. Floor supervisor
4. Houseman/chambermaids
5. Sections of the housekeeping
6. Systems and procedures
7. Forms and formats
Food and beverage production
1. Functions of the kitchen
2. Kitchen brigade
3. Duties and responsibilities
4. Forms and formats used
5. Work flow in the kitchen
6. Coordination with other departments
Food and beverage service
1. Forms and formats used
2. Room service
3. Duties and responsibilities
4. Systems and procedures
5. The banquet function prospectus
6. Coordination with other departments
Kitchen stewarding department
1. Activities
2. Hierarchy
3. Duties and responsibilities
4. Coordination with other departments
Security
1. Duties and responsibilities
2. Forms and formats used
3. Coordination with other departments
Engineering and maintenance
1. Hierarchy
2. Duties and responsibilities
3. Forms and formats used
Accounts and finance
1. Functions of the accounts department
2. Duties and responsibilities
Purchasing and receiving
1. Functions
Stores
1. Functions
2. Forms and formats used
Sales and marketing
1. Functions
2. Hierarchy
Food and beverage controls
1. Hierarchy
2. Functions
3. Control of beverages
Personnel and training
1. Recruitment
2. Retainment
3. Retirement
4. Training
5. Duties and responsibilities
6. Forms and formats used
Identified problems and suggested solutions
Conclusion

Abstract

The British law has defined hotel as 'a place where a bonafide traveler can receive food and shelter, provided he is in a position to pay for it and he is in a fit condition to receive it'. The main aim of the hotel is to provide food and shelter to the travelers for a price. Hotel industry is one of the oldest commercial endeavors in the world. The first inns were started in the 4th century BC when the wheel was invented. The earliest inns were ventures by a husband and wife team who provided entire service with modest food and recreations. The advent of industrial revolution in England brought ideas and progress in the business of inn keeping. The industrial revolution also changed travel from social or government travel to business travel. The lead in hotel keeping was taken by the emerging nations of Europe especially Switzerland. It was in Europe that the birth of an organized hotel industry took place in the shape of hotels that provided a variety of services and mainly patronized by the aristocracy of the day. Earlier in England, public houses were called Inns or Taverns. The name 'Inn' was reserved for the finer establishments catering to the nobility and clergy. The homes frequented by the common man were known as 'Taverns'.

In France a similar distinction was made with finer establishments known as hostelries. The Hostler was the head of the hotels whereas the same position in England was called the Innkeeper. The word hotel was used in England in about 1760. After the passage of over 80 years, in America lodging houses were called Inn or Coffeehouse.