A study of the various departments in a hotel and the cooperation needed to run the hotel smoothly

Type :

Research papers

Pages :

19 pages

Format :

.doc

Published date :

08/25/2009

Category :

Business & market

Sub category :

Business strategy

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Summary :

Introduction
Operational departments
Front office
1. Reservation section
2. Source of reservation
3. Discount
4. Reception
5. Dutes and responsibilites
6. Front office manager
7. Assistant front office manager
8. Lobby manager
9. Night auditor
10. Telephone and telex supervisor
11. Guest relation executive
12. Coordination
Rooming procedures
House keeping
1. Duties and responsibility of housekeeping staff
2. Thefts
3. Death
4. Accidents
5. Vvandalism
6. Damage to property by resident guest
7. Drunken guest
8. Assistant housekeeper
9. Ten rules for leadership quality in housekeeping
Floor supervisor
Deputy housekeeper
Iimportance of housekeeping
Security department
Laundary
Purchase department
Telephone exchange
Account department
Cleaning equipment
Food and beverage production
1. Executive chef
2. Sous chef
3. Chef de partie
4. Butchery and garde manager
5. Handling of kots
6. The executive chef
Kitchen sanitation
Food and beverage service
Organisational hierarchy
1. Food and beverage manager
2. Restaurant manager
3. Banquet manager
4. Head waiter
Room services
Allied departments
1. Engineering and maintenance
2. Account
3. Accounting tools
Problems and solutions
Conclusion
Biblography

Abstract

A hotel is not just one department nor is it a place where things just happen. It is a collection of various departments working together to make the organization, as a whole, a success. What one must appreciate is the size of the hotels and what it takes to make them run smoothly. This study is based on an investigation of the workings of the various departments in a hotel and how they coordinate with one another. It will also attempt to show you how many things need to be looked into to get a guest settled in his room without a complaint. The objective of these activities is not just to make the guest comfortable for this one trip but to convince him that this is the only hotel that can possibly meet all his needs, for now and in future.

The front office is one of the departments, which plays a very important role in the working of the hotel. This is responsible for the sale of the hotel rooms through systematic methods of reservation, followed by registration and assigning rooms to customers, and acts as continuous source of information to guests while they stay at the hotel.