A study on the kinds of departments that form a hotel

Type :

Research papers

Pages :

33 pages

Format :

.doc

Published date :

08/25/2009

Category :

Business & market

Sub category :

Business strategy

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Summary :

Introduction to hotels
Importance of hotel in tourism industry
Introduction to hotel industry in tourism
Hospitality industry
Front office
1. Functions
2. Front office organisation
3. Front office manager
4. Front office assistant manager
5. Lobby manager
6. Night auditor
Housekeeping
1. House keeping organization
2. Basic function of house keeping deparment
3. Daily routine house keeping department
4. Emergencies
5. Department that house keeping co-ordinates with
Food and beverage departments
1. Food and beverage production
2. Equipment which are generally used
3. Function of kitchen
4. Party register
5. Kitchen staff organisation
Kitchen stewarding
1. Duties and responsibilities of kitchen stewarding
2. Functions of the department
3. Food and beverage service
4. Duties and responsibilites
5. Menu
Engineering and maintenance
1. Introduction
2. Duties and responsabilities
3. Equipment maintenance and repair
4. Special projects
5. Function of the staff
6. Co-ordination with other departments
Security
1. Introduction
2. Duties of the security department
Personnel and industrial relations department
1. Intoduction
2. Function of personel department
3. Recruitment
4. Selection
5. Providing good working conditions
Purchase and stores
1. Purchase
2. The purchase procedure
3. The selection of suppliers
4. Aids and purchasing
5. The specific period contract
6. Receiving
7. Forms and formats used
Account and finance
1. The planning stage
2. The finance power
3. The marketing power
4. The operation stage
5. Banking intimation slip
6. Forms and reports used in accounts
7. Forms and reports used
8. Duties and responsibilities
Hygiene and sanitation
1. Defintion
2. Hygiene
3. Sanitary aspects for personal hygiene
4. Sanitary regulation
Conclusion

Abstract

The past, present and perhaps the future of the hospitality industry are closely linked. Today's lodgings are a result of many centuries of social and cultural evolution. Comfortable, sanitary and lodging once was considered the exclusive privilege of the wealthy, but with the rise of industry and the spread of democracy, hospitality became available to the common citizens. Advances in transportation enabled more people to travel to greater distances at less cost, spreading tourism across the globe.

There are different reasons why people spend their time away from home, like work or for business purpose; to go to school or college, to go for shopping, for leisure or recreational purposes, to go into hospital or prison, etc. In all these situations they will require either accommodation or food and drink or even both. It is therefore reasonable to assume that the provision of these needs created an industry with a common aim to supply accommodation, food and drink where and when required. hotel industry is the backbone of the tourism industry. The tourism industry takes people to far away exotic lands but it is the hotel industry that provides the tourists with the basic needs such as a place to stay and food to eat.