An examination of a hotel and its various departments

Type :

Term papers

Pages :

46 pages

Format :

.doc

Published date :

08/25/2009

Category :

Business & market

Sub category :

Business strategy

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Summary :

Introduction to hotel industry
Chalets
International hotel scenario
The present scenario
1. Individual hotels
Relationship between tourism and the hotel industry
Front office
1. Hierarchy
2. Reservation
3. Payments
4. Rreservations
5. Meal arrangements
Amenities given to the guest
Reception
1. Facilities and equipment
2. Staffing
3. Registration
4. Night receptionist
5. Guest arrival/departure procedure
6. Co-ordination with other departments
House keeping department
1. Organization of the housekeeping deparment
2. Control desk
3. Linen room
4. Uniform room
5. Laundry
6. Flower room
7. Division of work
8. Procedures for making up a room
9. Job description
10. Guest laundry
11. Inter departmental co-ordination
Organisational hierarchy
1. Job description
2. Formats used in the F and B service
Room service
1. Order taking
2. Order placing
3. Task performed
4. Shift wise service
5. Banquets
Food and beverage production
1. Organisational hierarcy
2. The pantry
3. Bakery and confectionery
4. Layout of the kitchen
5. Equipment used
6. Cuisine
7. Duties and responsibilities
8. Co-ordination with other departments
Materials department
1. Purchase
2. Procedure for purchase of assets
3. Purchase of raw materials or consumable items
4. Purchase method of raw materials
5. Purchasing specifications
6. Purchase order
7. Work flow of the departments
8. Receiving
Stores
1. Storage objectives
2. Inventory
3. Issuing from the stores
Accounts department
1. Hierarchy of the accounts department
2. Functions of accounts department
3. General duties of an accountant
Personnel department
1. Recruitment
2. Orientation
3. Retaining
4. Appraisal
5. Retrenchment
6. Dismissal
7. Records maintained
8. Functions of the department
Sales and marketing department
1. Duties of the sales and marketing executive
2. Registers maintained by the department
Engineering and maintenance
1. Organisation hierarchy
2. Systems
3. Procedure
Security
1. Organisational hierarchy
2. Registers maintained by the security
Problems and suggestions

Abstract

Under the British law "a hotel is a place where the bona fide traveler gets shelter and food provided they are in a position to pay for it and are in a fit condition to be received."

Origin: The discovery of wheel brought development to trade and tourism; horse carriages, and caravans started transporting to far away places. This was the medieval age. In Europe it was the Elizabethan Era. France, England, Switzerland and Germany had beautiful hotels with artistic interior decoration, beautiful gardens and few guest rooms, and a fine dining arrangement with rich cutlery & crockery.
During the industrial revolution, the establishment of industries made a lot of rural people come and settle in urban areas. Steam engine was used for railways & ships. Common people had disposable income in hand and the laborers of industrial revolution were given holiday & off days.

The chalets became popular in Switzerland. These are beautiful cottages made of wood with sloping roof; a fireplace and a chimney and a sloping roof on top of the ceiling roof. In England these were ' inns' run by a husband and wife team in their own dwelling cottage, one portion being let out on daily rent. The domestic servants as well as the lady of the house cooks the food and serves them. The gentlemen are busy with maintenance ,engineering and revenue management. These inns were used by the higher status people. Taverns were situated in England and generally used by the common people. They had series of cottages, a well for drinking water and stable for horses.