An introduction to the hotel industry: An investigation of the departments

Type :

Term papers

Pages :

36 pages

Format :

.doc

Published date :

08/25/2009

Category :

Business & market

Sub category :

Business strategy

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Summary :

The hospitality industry
The nature of the hospitality industry
The hospitality industry and tourism
Classification of hotels
1. Location
2. Size
3. Facilities
4. Ownership
5. Type of clientele
6. Type of plans
The pressure and challenges facing the hospitality industry
Front office and its functions
1. Sections in the front office
2. Information
3. Reservation
4. Reception
5. Business center
6. Bell desk
7. Co-ordination with other departments
Food and beverage production
1. Factors influencing menu planning
2. Planning of meals
3. Preparation of the ingredients
4. Method of cooking food
5. Role of the executive chef in the kitchen
6. Overview of kitchen plan
7. Manpower management of the kitchen
8. Kitchen stewarding
Storage
1. Furniture required in F and B service
2. Sizes of plates in a restaurant
3. Types of F and B cloth
House keeping
1. Shift timings
2. Procedures for the house keeping activities
3. Handling routine maintenance complaints
4. Room cleaning
5. Forms and formats used in the department
6. Co-ordinating with other departments
7. Stock taking
The purchase and stores department
1. Purchasing
2. Receiving
3. Storing and issuing
4. Preparing
5. Sales and volume forecasting
Accounts and finance
Sales and marketing
The personnel department
The engineering and maintenance department
1. Working hours
2. Co-ordinating with other departments
Operational problems and solutions
Conclusion
Biblography

Abstract

To most people, the hospitality industry consists only of hotels and restaurants. However, the Oxford English Dictionary defines hospitality as the 'reception and entertainment of guests, visitors or strangers with liberality and goodwill'. Therefore, the hospitality industry can be broadly defined as the collection of businesses providing accommodation and/or food and beverages to people who are away from home. In other words, the hospitality industry includes not only famous hotels or restaurants, but also a wide range of businesses, such as small guest houses, snack bars and fast-food outlets.

The hospitality industry provides services for people who are away from home regardless of whether it is long or short periods of time. These services can vary according lo the specific needs of both the person away from home and the organization operating those services. For example, the needs of a person in a residential home differ dramatically from those of an executive business person in a deluxe hotel. Similarly, a student staying in a hall of residence would expect to be treated and accommodated differently from someone on a cruise-liner. Therefore, it is important that staff in the hospitality industry must be able to identify the various needs of their customers and be able to act and provide the services expected.