An overview of the departments in hotel/hospitality industry
Summary :
Table of Contents
- Introduction
- Hospitality industry
- A brief history
- Hotel classification
- Services offered by the hospitality industry
- Accommodation
- Food services
- Entertainment
- Recreation
- Relaxation
- Functions and banquets
- Conference facilities
- Front office
- Accommodation manager
- Lobby manager
- Reception
- Room reservation
- Business center
- Telephone operators
- Bell desk
- Beverages department
- The production department
- Restaurant manager
- Banquet manager
- House keeping
- Food production
- Accounts and materials management
- Stores
- Hotel maintenance
- Personnel department
- Recruitment
- Sources of recruitment
- Selection
- Induction
- Phases of induction program
- General induction
- Specific induction
- Training and development
- Performance appraisal
- Hotel's major HR polices
- Holidays / vacation
- Cafeteria timings
- Identity card
- Absenteeism
- Smoking
- Grievance handling
- Security department
- Conclusion
Abstract
In today's shrinking world fast moving airlines, Passenger-ship, trains, buses and automobiles carry travelers all over the world on extra pleasure or business trips. This traveler requires food, lodging and service of good standards at a reasonable price. hotel management today is controlled by computers data processors, which spend out continuous stream of information on unit cost, budgets, payroll control systems, developments endeavoring to anticipate future trends. It is a fiercely competitive business, every operator claiming for maximum occupancy and profitability. The goal is achieved by improving efficiency within the establishment by offering the highest standard of accommodation facilities and serve at competitive prices. Most of the travelers now-a-days are not just the tourists or sightseers but many of the travelers are business professionals whose business interests and professions taken them to nook and corners of this world. They are the new breed of travelers.
hospitality industry goes back along way. In 896 BC, when the Assyrian emperor, Assurnasirpal II, completed his new capital city call Nirmud, he invited guests from every corner of his kingdom to come to the capital for the inaugural celebrations. A stone tablet records that 69,574 tourist responded to the emperor's invitation and spend 10 days on an all inclusive 'group tour' of Nirmud and its attractions.
hospitality industry goes back along way. In 896 BC, when the Assyrian emperor, Assurnasirpal II, completed his new capital city call Nirmud, he invited guests from every corner of his kingdom to come to the capital for the inaugural celebrations. A stone tablet records that 69,574 tourist responded to the emperor's invitation and spend 10 days on an all inclusive 'group tour' of Nirmud and its attractions.
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