An overview of the problems faced in managing a hotel

Type :

Term papers

Pages :

22 pages

Format :

.doc

Published date :

08/25/2009

Category :

Business & market

Sub category :

Business strategy

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Summary :

Hotel industry
1. Definition
2. Origin of the hotel industry
3. Importance of the hotel industry
Food and beverage production
1. The main kitchen
2. Pantry
3. Continental kitchen
4. Chinese kitchen
5. Bakery
6. Butchery department
7. Forms and formats used in kitchen
House keeping
1. Introduction
2. Sections of house keeping
3. Linen room
4. Uniforms room
5. Pest control
6. Duties performed by executive house keeper
7. Co-ordination with other departments
Personnel and training
1. Primary responsibilities of the department
2. Registers maintained
3. Management information system
4. Training department functions
Sales and marketing
1. Sales organisation
2. Management information system
Purchase and stores
1. Functions of the purchase sections
2. System and procedure
3. Receiving
4. Management information system
Engineering and maintainace
1. Functions of engineering department
Security department
1. Duties and responsibilities
Food and beverage service department
1. Room service
2. Co-ordination with other department
Front office
1. Sections of front office department
2. Front officf cashier
3. Bell desk
Problems and solutions

Abstract

The growth of modern hotel industry took place in the United States of America, beginning with the opening of the CITY hotel in New York in 1974. Some of the hotels of USA were built in this era. This period also saw the beginning of changing operations under the guidance of E.M. Statler. It involved big refreshment, big properties and trained professionals to manage the business. The depression in 1930 had a disastrous effect on the hotel industry but the outbreak of the World War II brought a tremendous upsurge in 1950. Hotels and Restaurants play a very important role in the tourism industry. This has been so because the hotels are found to be the highest beneficiary of any growth impulses that have taken place in tourism. Nearly 60 percent of tourism expenditure goes towards accommodation and food that hotels provide. Tourism is a service that requires constant updating as well as modeling. It is becoming one of the leading industries of the world. The hospitality industry, a component of tourism, includes hotels as one of the major revenue producing industries.