Business process outsourcing
Summary :
Table of Contents
- Introduction
- Overview of BPO
- Functionning of BPO
- Business services offered by a BPO
- Impact of offshoring on an economy
- Impact of offshoring in the US
- The role of BPO in Indian context
- The impact of BPO in India
- Myths and realities of the BPO industry
- Terminologies of BPO
- Conclusion
Abstract
business process outsourcing (BPO) is generally categorized as being transactional, niche, or comprehensive. Transactions are generally sub-processes such as account payables, account receivables, journal, general, ledger, order processing, medical transcription, etc. Niche support moves up to support a complete business process by specialized business services providers such as accounting, human resources, etc. Comprehensive usually thoroughly covers multiple business processes by one of the large business Services Providers (BSPs).
Rather than having a contract for the support of an entire business process (or multiple processes) over a contractual period of time, each BPO transaction can be a stand-alone entity. When a process is broken down into its component parts, each transaction (sub-process) becomes much simpler and can be focused on by the appropriate people without the overhead of normal business process outsourcing to a single provider. So where does support come from at the transactional level? It comes from the many small and medium sized businesses and the myriad of unemployed individual business professionals and skilled workers which have been released due to corporate downsizing. Certainly more people are involved, but at this level they can be the right people for die right job.
Rather than having a contract for the support of an entire business process (or multiple processes) over a contractual period of time, each BPO transaction can be a stand-alone entity. When a process is broken down into its component parts, each transaction (sub-process) becomes much simpler and can be focused on by the appropriate people without the overhead of normal business process outsourcing to a single provider. So where does support come from at the transactional level? It comes from the many small and medium sized businesses and the myriad of unemployed individual business professionals and skilled workers which have been released due to corporate downsizing. Certainly more people are involved, but at this level they can be the right people for die right job.
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