Customer Relationship Management and the call centers

Business & market   |   Management   |   Research papers   |   04/02/2009   |   .doc   |   60 pages
Document abstract : « Future scenario. Bibliography. Customer Relationship Management and the call centers in India Listening to customers must become everyone s business. ...»

Synopsis abstract : «Conceptual framework for CRM. What is customer relationship managementthe next generation of bpo solutions. CRM success factors. The emergency of CRM practice. CRM formation process. CRM purpose. CRM programs. Continuity marketing...»

The need of customer relationship management (CRM) to succeed in the world of business

Business & market   |   Business strategy   |   Term papers   |   10/14/2009   |   .doc   |   26 pages
Document abstract : « Perspectives of customer relationship management; Data mining: Data warehouse; Data analysis. Customer satisfaction and Stages in database management and usage; ...»

Synopsis abstract : «Introduction. The advent of relationship marketing. Relationship marketing . The customer value chain. The concept of relationship marketing includes. From relationship marketing to customer relationship management. Goal of improving productivity in...»

Customer relationship management in banks

Business & market   |   Management   |   Term papers   |   04/13/2009   |   .doc   |   25 pages
Document abstract : « for customer analysis and marketing campaign management. to manage online customer and partner e-CRM" and "Partner Relationship Management," respectively. ...»

Synopsis abstract : «Introduction to customer relationship management (CRM). The evolution of CRM. Concept of CRM. Role of CRM in banks. CRM's objectives in banking sector. CRM tools for banking. Analysis of the current banking scenario. Customer retention and CRM...»

A study on customer relationship management

Business & market   |   Business strategy   |   Research papers   |   04/02/2009   |   .doc   |   58 pages
Document abstract : « Many call centers use CRM software to store all of their customer's Thinking about the potential ROI of your customer relationship management (CRM) project ...»

Synopsis abstract : «Introduction to CRM. Evolution of CRM. The beginning. Advances in the 1990's . Improving customer service. Improving customer relationships. Technical functionality. CRM planning. CRM planning: Keys for project success. Identify the problem and the...»

Looking at how and where CRM can help an organization

Business & market   |   Business strategy   |   Term papers   |   04/02/2009   |   .doc   |   26 pages
Document abstract : « Customer Relationship management is a comprehensive strategy and process of what kind of customer information it and-mortar stores, call centers, mobile sales ...»

Synopsis abstract : «Introduction. Understanding and knowing the customers. Five new approaches to customer value. Customer relationship management (CRM). How it works?. CRM's evolution. Key principles of CRM. Benefits for organization. Status of CRM. Introduction. A...»

Conceptual framework of CRM in hotels

Business & market   |   Management   |   Term papers   |   04/08/2009   |   .doc   |   19 pages
Document abstract : « Customer Relationship Management. Trends: Consumer; Products; Technology. Use of technology in CRM: Sales force automation; Customer service helpdesk; Call centers ...»

Synopsis abstract : «Abstract. Origin of customer related management (CRM). A framework on the customer relationship management. Status of customer relationship management in India. The five strategies for practicing relationship marketing. Organising Customer...»

Strategy trend analysis in Indian IT industry

Business & market   |   Business strategy   |   Research papers   |   06/18/2009   |   .doc   |   44 pages
Document abstract : « Purdue university certification for customer relationship management and customer operations performance setting up of call centers, medical transcription ...»

Synopsis abstract : «Introduction. Strategy. Operating environment. Remote environment. Policies and infrastructure. Central excise. Export-import Policy. Key areas in growth of IT industry. Growth enablers. Key success factors . Framework for strategic analysis. Trends...»

Financial services through non branch delivery channels

Economics & finance   |   Finance   |   Indian project   |   04/21/2009   |   .doc   |   42 pages
Document abstract : « ever-widening distribution network, including branches, call centers, Point of Shift the focus from Customer Relationship Management (CRM) to Customer Managed ...»

Synopsis abstract : «An overview of banking. Revolution in the banking industry. Indian banks cash in on delivery channels. Understanding the psychology of the customer. Using technology for serving customers. Objective of the study. Reseach methodology. Review of...»

The importance of CRM in the insurance sector

Business & market   |   Management   |   Term papers   |   05/09/2009   |   .doc   |   4 pages
Document abstract : « value for the parties involved in the relationship. order processing and inventory management, reducing the burden of excessive customer acquisition costs ...»

Synopsis abstract : «Introduction. CRM in the insurance sector. Steps in the CRM process. Identifying the most potential customer. Understanding the needs and buying patterns of customers. Interacting with them so as to meet their expectations. The purpose of...»

Attrition analysis

Business & market   |   Human resources   |   Term papers   |   04/23/2009   |   .doc   |   29 pages
Document abstract : « Call centers for instance have an attrition rate of 30 same way it tries a customer, him leaving existing employees through various relationship management tools ...»

Synopsis abstract : «Executive summary. Introduction. Aims and objectives. Methodology and plan. Analysis. Overview of the organization. History of the organization. Special features. ASM performance management. Project...»

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