Customer relationship management in banks

Business & market   |   Management   |   Term papers   |   04/13/2009   |   .doc   |   25 pages
Document abstract : « Conclusion; Bibliography. Customer relationship management in banks INTRODUCTION TO BANKING Banks:- A bank can be defined as a corporate entity registered under ...»

Synopsis abstract : «Introduction to customer relationship management (CRM). The evolution of CRM. Concept of CRM. Role of CRM in banks. CRM's objectives in banking sector. CRM tools for banking. Analysis of the current banking scenario. Customer retention and CRM...»

Literature review: Customer Relationship Management (CRM)

Business & market   |   Management   |   Term papers   |   05/07/2009   |   .doc   |   3 pages
Document abstract : « existing customers and winback those valuable customers from foreign banks. Companies may adapt a customer relationship management (CRM) device to manage this ...»

Synopsis abstract : «Introduction. Building a good customer relationship. Organizing and managing the contact cycle . Building a successful CRM system in China . Research on relationship marketing . Conclusion. Bibliography....»

Managing customer relationship and their financial aspects: Standard Chartered India

Economics & finance   |   Finance   |   Indian project   |   05/07/2009   |   .doc   |   33 pages
Document abstract : « a project to find out the Managing Customer Relationship & their To know the customer s choice a number of banks with Indian Management were established in ...»

Synopsis abstract : «Executive summary. Project objective. Introduction . History. About the product. About services. Theoretical background. Research methodology. Rational. Research questions. Findings and analysis. Savings account &...»

In the magic land of CRM in bank management: Needs and strategies for sublime customer satisfaction

Business & market   |   Business strategy   |   Term papers   |   09/04/2009   |   .doc   |   8 pages
Document abstract : « Hence the banks devise software, which would mitigate this task of customer relationship management solution, to take full advantage of their valuable customer ...»

Synopsis abstract : «Introduction. Resurgence of CRM initiatives . Reforms in the financial sector . Services provided by software manufacturers . Technology components assisting CRM. Exploring visual communication. Use of CRM consultants. Technology and strategic...»

Data Mining and Warehousing and its Impact on Banking Organizations

Science & technology   |   Computer science   |   Presentation   |   06/04/2008   |   .doc   |   5 pages
Document abstract : « For banks that are using this technology for these Data mining and customer relationship marketing in the banking Singapore Management Review, 24(2), 1-27. ...»

Synopsis abstract : «Introduction. Data Mining, OLAP and Warehousing in the Banking Industry. OLAP?Online Analytical Processing. Data Warehousing. Conclusion....»

E-banking and Canara Bank

Economics & finance   |   Finance   |   Indian project   |   05/27/2009   |   .doc   |   56 pages
Document abstract : « For centuries, banks have borrowed and lent money to business three categories: Internal business systems: 1) Customer relationship management 2) Enterprise ...»

Synopsis abstract : «Introduction: History of banks. E-business. Advantages of E-business. Resources required for the successful E-business implementation. Security and safety of business transaction on E-business. Disadvantages of E-business. Process of E-business...»

Looking at how and where CRM can help an organization

Business & market   |   Business strategy   |   Term papers   |   04/02/2009   |   .doc   |   26 pages
Document abstract : « customer is going to be the real decider of fate of Banks. Corporate have long understood the value of customer relationship management-that is, the discipline ...»

Synopsis abstract : «Introduction. Understanding and knowing the customers. Five new approaches to customer value. Customer relationship management (CRM). How it works?. CRM's evolution. Key principles of CRM. Benefits for organization. Status of CRM. Introduction. A...»

Financial services through non branch delivery channels

Economics & finance   |   Finance   |   Indian project   |   04/21/2009   |   .doc   |   42 pages
Document abstract : « services. Shift the focus from Customer Relationship Management (CRM) to Customer Managed Relationship (CMR). Internet ...»

Synopsis abstract : «An overview of banking. Revolution in the banking industry. Indian banks cash in on delivery channels. Understanding the psychology of the customer. Using technology for serving customers. Objective of the study. Reseach methodology. Review of...»

The importance of CRM in the insurance sector

Business & market   |   Management   |   Term papers   |   05/09/2009   |   .doc   |   4 pages
Document abstract : « Indian Banks are just moving into CRM, hence can learn from Customer relationship management in the financial services industry http://www.crm2day.com/library ...»

Synopsis abstract : «Introduction. CRM in the insurance sector. Steps in the CRM process. Identifying the most potential customer. Understanding the needs and buying patterns of customers. Interacting with them so as to meet their expectations. The purpose of...»

Money and transaction over the internet: Online banking

Economics & finance   |   Finance   |   Term papers   |   04/14/2009   |   .doc   |   28 pages
Document abstract : « like accounting systems, risk management systems, portfolio management system, etc ability to perform critical functions of impairs banks customer relationship. ...»

Synopsis abstract : «Introduction. Role of Internet in the global banking sector. Electronic revolution . How does online banking work?. Advantages of online banking. Disadvantages of online banking. Online banking as for one stop bill payment. Buidling security for...»

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