Developing a supply chain for the service industry

Type :

Theses

Pages :

41 pages

Format :

.doc

Published date :

05/09/2009

Category :

Business & market

Sub category :

Management

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Summary :

Introduction
The concept of supply chain management
1. Seamless supply chain
2. Component of logistical system
The role of supply chain management
Strategic supply chain management
Sourcing strategy
1. Manufacturing management
2. Make or buy decisions
3. Capacity management
Distribution strategy
1. Channel selection
2. Supply chain configuration
3. Distribution planning
Inventory strategy
1. Demand forecasting
2. Inventory planning
3. Planning of stocking facilities
Customer service strategy
Supply chain integration strategy
Supply chain cost structure
Data analysis
Case studies
Conclusion
Bibliography

Abstract

Historically we have moved from physical distribution to logistics management to supply chain management. The major difference seems to be that supply chain management is the preferred name for the actualization of "integrated logistics". With IT (Information Technology) acting as an enabler, it is now possible to have an integrated process view about the logistics & all the allied processes related to business. It is now possible to compress the lead-time by recognizing lead-time reduction as a strategic issue. Ideally, the supply chain should be a 'seamless' chain. In traditional supply chain systems, suppliers and manufacturers operate rather independently. Suppliers have very little information on what manufacturers need until they receive orders from manufacturers. Similarly, manufacturers do not know what materials are available with supplier until they place an order and get a corresponding response. The status of information with manufacturers as to what in a stock with a multitude of distributors, dealers and retailers is hardly available and if available is seldom reliable. As a matter of fact many manufacturers consider obtaining this information as unwarranted because sale transactions is considered to be completed once stock reach these channels and as undesirable as it amount to interference with distribution channels. Many stockists also consider disclosure of this type of information of stocks as uncalled for as this is confidential.