ESD implementation and acceptance strategy
Summary :
Table of Contents
- Introduction
- The aims of ESD
- Benefits of ESD
- Business model
- Challenges in the implementation of ESD
- Main issues
- Reasons for under use of ESD
- Recommendations
- Recommendations
Abstract
The esd scheme, launched in December 2000, was the first scheme in the world that combined both public and commerce services into a single Government portal operated by a single private operator, esd Services Limited (ESDSL). The government's goal was for Hong Kong's 6.8 million residents to obtain 90% of public services online. ESDL, a joint venture of Hutchison Global Crossing and Compaq computer, had given five-year contract for the supply of the esd system. ESDSL was responsible for the development, operation and management of the esd system. The Government had not paid for the capital investment or the recurrent operational and maintenance cost. Hutchison announced it would invest HK$500 million to HK$800 million over the following five years. Government invested HK$123 million to establish its own systems.
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