Essential departments in a hotel

Type :

Research papers

Pages :

34 pages

Format :

.doc

Published date :

08/25/2009

Category :

Business & market

Sub category :

Management

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Summary :

Introduction to hotel industry
Importance of hotels in the tourism industry
Operational departments of the hotel
Role of front office
1. Duties and responsibilities
2. Hierarchy of front office department
3. Sections of the front office
4. The front desk
5. The main function of the reception
6. Message handling
7. The night manager's report
8. Front office cashier
Housekeeping
1. Introduction
2. Guest amenities and supplies
3. Executive club room
4. Suite room
5. Organizational hierarchy
6. Sections of the housekeeping department
7. Valet system
8. Systems and procedures
9. Cleaning of departure room
10. Weekly cleaning schedule
11. Spring cleaning
12. Co-ordination with other departments
Security
1. Staff areas
2. Time office
3. Types of registers used
Engineering and maintenance
1. Assistant operation manager
2. The various registers used
Sales and marketing
1. Hospitality markets
2. Hospitality distribution channel
3. Sales and marketing organization
4. Responsibility of the marketing and sales division
F and B outlets
1. Food and beverage production
2. Duties and responsibilities
Food and beverage service
1. Restaurant
2. Room service
3. Systems and procedures
4. Type of room service
5. Duties and responsibilities
6. Co-ordination with other departments
Kitchen stewarding
1. Functions
2. Duties and responsibilities
Non-operational departments of the hotel
1. Purchasing
2. Buying raw materials
3. Formal buying
4. Duties and responsibilities
5. Receiving procedure
6. Forms and formats used
Stores department
1. Systems and procedures
2. Duties and responsibilities
3. Forms and formats used
Account and finance department
1. Functions of account and finance department
2. Organizational of accounts department
3. Duties and responsibility
Personnel department
1. Recruitment
2. Dismissal
3. Appraisal
4. Qualities of personnel manager

Abstract

The past, present and the future of the hospitality industry are closely linked. Today's lodging and restaurants are the result of many centuries of social and cultural evolution. Comfortable and sanitary lodging was once considered the exclusive privilege of the wealthy. But with the rise of industries and democracy, hospitality became available to the common citizen. Advances in transportation enabled more people to travel greater distances at less cost, spreading tourism across the globe.

From modest origins, hospitality and tourism rose to become two of the largest worldwide industries. Many states and nations rely heavily on tourism dollars to provide for the employment and well being of their citizens. A world without travel accommodation is almost unthinkable in the context of the modern era. But before examining the history and development of hotel and catering industry, we must establish some form of definition that covers a wide scope. The hotel Properties Act of 1956 defines a hotel as "an establishment held out by the proprietor as offering food, drink and if so required sleeping accommodation, without special contract to any travelers presenting himself who appears able and willing to pay a reasonable sum for the services and facilities provided and who is in a fit state to be received."

The variety of rooms offered through the years developed in response to the customer needs. This continues to be there as social and business needs change, the style of rooms also must change. The socio economic and political situation of the country has a direct effect on its tourism industry as with the present liberalization policies the international and domestic tourism industry has been supplied with a much-needed boost.