Examining the operational departments in a hotel
- Introduction
- Tourism
- Tourism and hotel industry
- Detailed operations of the departments of a hotel
- Front office
- Reception
- Information
- Forms and formats used by the front office
- Job description of the receptionist and information assistants
- Check in procedures
- Check out procedures
- Bell desk
- Telephones
- Telephone department procedures
- Forms and formats used
- Qualities of front office staff
- Co-ordination with other departments
- Housekeeping
- Housekeeping office
- Desk control room
- Work performed daily by housekeeping staff
- Work performed weekly by housekeeping staff
- Types of housekeeping budget
- Food and beverage production
- Lighting and ventilation
- Equipment and fittings
- Points to be noted in food production
- Costing procedures
- Food and beverage service
- The menu
- Accounts and finance
- Purchase
- Purchasing and inventory management
- Purchasing method
- Receiving
- Stores
- Consumption
- System and procedures followed by the stores
- F and B controls
- Personnel department
- Recruitment
- Retainment
- Retirement
- Security, engineering and maintenance
- The objective of security
- Equipment for safety
- Engineering and maintenance
- Duties and responsibilities
- Problems and solutions
Tourism is a desirable human activity, deserving the praise and encouragement of people and government. The tourism industry stops not at just attracting people to a desired destination for vacation, but furthers its services by providing transport, accommodation, food, and entertainment to tourists until their period of stay comes to a close.
The complexity of tourism touches not only the economic fabric of the society but also has a deep-rooted effect on the existing social norms and moral values. Tourism, if tackled with in understanding, on the hand may bring immense benefits to mankind in general and one the other result in social advancement. Tourism is not only an economic activity of great importance of national development but is also important medium of cultural exchange among the nations of world. A lot of emphasis has been laid on the economic role of tourism. Its contribution to the foreign earnings of the nation and its potential for greater employment has earned it a reputation of being one of the fastest and steady-growing sectors of the economy.
[...] CONSUMPTION All items are classified under ABC analysis as follows: A items used frequently and in large quantities B items used moderately C items used rarely SYSTEM AND PROCEDURES FOLLOWED BY THE STORES Items should be stored in such a manner that the first item to come in is the first to go out. Similar items should be stored together to facilitate easy retrieval.The requiring system will be followed. F & B CONTROLS Proper control will ensure the smooth functioning of the establishment. [...]
[...] Hotel guards are normally assigned to a particular area or location, such as being placed in charge of the service entrance of the hotel. Watchmen are usually defined as persons required making routine scheduled patrols throughout the premises; watchmen need to keep a log book to record all the events that happened during the duty time. EQUIPMENT FOR SAFETY COMMUNICATIONS Wireless and telephone communication instrument should be provided. Uniforms should be given to the security department this will provide an air of authority and confidence to the security personnel. [...]
[...] HOUSEKEEPING The housekeeping department in a hotel is responsible for the cleanliness and maintenance of the aesthetics of a hotel. As the nomenclature signifies, the role of housekeeping is to keep a hotel clean, comfortable and safe - it is an extension of basic home keeping with a commercial angle. Some of the functions carried out by the housekeeping department are: 1. Co-ordinate with other department, especially with front office 2. Dealing with guest complaints and request 3. Dealing with lost property 4. [...]
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