Examining the operational departments in a hotel

Type :

Term papers

Pages :

13 pages

Format :

.doc

Published date :

08/25/2009

Category :

Business & market

Sub category :

Management

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Summary :

Introduction
1. Tourism
Tourism and hotel industry
Detailed operations of the departments of a hotel
Front office
1. Reception
2. Information
3. Forms and formats used by the front office
4. Job description of the receptionist and information assistants
5. Check in procedures
6. Check out procedures
7. Bell desk
Telephones
1. Telephone department procedures
2. Forms and formats used
Qualities of front office staff
Co-ordination with other departments
Housekeeping
1. Housekeeping office
2. Desk control room
3. Work performed daily by housekeeping staff
4. Work performed weekly by housekeeping staff
5. Types of housekeeping budget
Food and beverage production
1. Lighting and ventilation
2. Equipment and fittings
3. Points to be noted in food production
4. Costing procedures
5. Food and beverage service
6. The menu
Accounts and finance
1. Purchase
2. Purchasing and inventory management
3. Purchasing method
4. Receiving
Stores
1. Consumption
2. System and procedures followed by the stores
3. F and B controls
Personnel department
1. Recruitment
2. Retainment
3. Retirement
Security, engineering and maintenance
1. The objective of security
2. Equipment for safety
3. Engineering and maintenance
4. Duties and responsibilities
Problems and solutions

Abstract

Tourism is a desirable human activity, deserving the praise and encouragement of people and government. The tourism industry stops not at just attracting people to a desired destination for vacation, but furthers its services by providing transport, accommodation, food, and entertainment to tourists until their period of stay comes to a close.

The complexity of tourism touches not only the economic fabric of the society but also has a deep-rooted effect on the existing social norms and moral values. Tourism, if tackled with in understanding, on the hand may bring immense benefits to mankind in general and one the other result in social advancement. Tourism is not only an economic activity of great importance of national development but is also important medium of cultural exchange among the nations of world. A lot of emphasis has been laid on the economic role of tourism. Its contribution to the foreign earnings of the nation and its potential for greater employment has earned it a reputation of being one of the fastest and steady-growing sectors of the economy.