Hotels: A description various departments in a hotel

Type :

Term papers

Pages :

21 pages

Format :

.doc

Published date :

08/25/2009

Category :

Business & market

Sub category :

Management

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Summary :

Introduction
1. Tourism
2. Natural resources
3. Transport
Future of tourism
The drawbacks of tourism industry
Importance of tourism
Classification of tourists based on motives of travel
Hotel industry
1. Definition
2. Origin of the hotel industry
3. Hotel industry and tourism
Research and design
1. Objectives
2. Scope
3. Methodology
4. Limitations
Food and beverages production
1. Introduction
2. Sections of the kitchen
3. Indian kitchen
4. Continental kitchen
5. Kitchen equipment used in a hotel
6. Forms and formats used in the kitchen
Food and beverage service
1. Different kinds of sale outlets
2. Room service
3. Flow of activity of room service
4. Flow of activity in the restaurant
5. Food and beverage control
6. Equipment used in the room service department
7. Co-ordination with other departments
Front office
1. Reception
2. Reservation
3. Rregistration
4. Information
5. Forms and formats used in the front office
6. Check in procedure
7. Check out procedures
Housekeeping
1. House keeping office
2. Desk control room
3. Public areas
Accounts and finance
1. Purchase
2. Receiving
3. Stores
4. Systems and procedures followed by the stores
5. Systems and procedure followed
Other administrative areas
1. Personnel department
2. Sales and marketing
3. Security and time office
Engineering and maintenance
Problems and solution

Abstract

The term "tourism" originates from the word "tour" and denotes the willingness of a person for visiting a place away from one's own home because of reasons such as to spending leisure time, being on official duty, on medical grounds, etc. This willingness and interest of people in visiting different places has lead to the rise of an entire industry, which is called the tourism industry. Tourism, in its simplest meaning, is the relationship and phenomenon arising from the travel and temporary stay of strangers in a foreign land which is not their own.

The rapid transition and swift developments are happening not only in the technological sphere but also in the social structures, customer relations, and behavioral pattern of people, will profoundly affect the travel and tourism industry in the years to come. The emancipation of the young, relatively higher wages, greater affluence, desire for leisure in an increasing number of people, transport facilities, growth in international business package tours, relief from adverse climatic condition, better education, growth of world population, worldwide exhibitions and conference etc. will all contribute to the development of tourism.