Knowing more about electronic banking

Type :

Term papers

Pages :

27 pages

Format :

.doc

Published date :

04/03/2009

Category :

Economics & finance

Sub category :

Finance

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Summary :

Introduction
Definition of e-banking
1. Various forms of e-banking
2. Benefits of e-banking
3. Concerns of e-banking
A global perspective on e-banking
Strategies of e-banking
Trends of e-banking
E-banking, an Indian perspective
Computerisation of banks in India
1. Challenges
2. Role of Reserve Bank of India
Case study
Conclusion

Abstract

electronic banking, also known as electronic funds transfer (EFT), is simply the use of electronic means to transfer funds directly from one account to another, rather than by cheque or cash. Internet banking system is a method by which a personal computer is connected by a network service provider directly to a host computer system of a bank such that customer service requests can be processed automatically without need for intervention by customer service representatives. The system is capable of distinguishing between those customer service requests which are capable of automated fulfillment and those requests which require handling by a customer service representative. The system is integrated with the host computer system of the bank so that the remote banking customer can access other automated services of the bank. The method of the invention includes the steps of inputting a customer banking request from among a menu of banking requests at a remote personnel computer; transmitting the banking requests to a host computer over a network; receiving the request at the host computer; identifying the type of customer banking request received; automatic logging of the service request, comparing the received request to a stored table of request types, each of the request types having an attribute to indicate whether the request type is capable of being fulfilled by a customer service representative or by an automated system; and, depending upon the attribute, directing the request either to a queue for handling by a customer service representative or to a queue for processing by an automated system.