«SERVQUAL consists of a model developed by Parasuraman, Zeithaml and Berry (1986) which helps measure service quality through a series of steps. It concentrates on the notion of perceived quality. "Perceived quality refers to a consumer's judgment...» Summary abstract

«"Sourcing in China started with low-tech products but it has evolved beyond that," says Jim Hemerling, a senior vice president in The Boston Consulting Group's Shanghai office. "Now, in addition to traditional products, another huge area is consumer...» Summary abstract

«Total Productive Maintenance (TPM) manufactures activities that are productive and implemented by everyone in the organization. The main focus of TPM is to maximize the overall equipment effectiveness of the asset which is utilized to produce the...» Summary abstract

«Introduction Chinua Achebe's Things Fall Apart chronicles the life of Okonkwo, a clansman and leader of the Umuofia clan in Nigeria. Okonkwo is granted considerable fortune in the early part of the novel, but is soon beset with problems beyond his...» Summary abstract

«Based on industry benchmarks, Bob's Farm Stores is spending more than it needs to on its purchasing process. We believe that they could save a total of $1,065,462 by implementing three strategies, namely 1) implementing a mid-tier ERP system, 2)...» Summary abstract

«The continuous increase of port congestion in the San Pedro Bay is pushing every day more importers to relocate the port of entry of their goods. However, both ports of Long Beach and Los Angeles provide facilities and service that can not be found...» Summary abstract