Looking at how and where CRM can help an organization
Synopsis abstract : «Introduction. Understanding and knowing the customers. Five new approaches to customer value. Customer relationship management (CRM). How it works?. CRM's evolution. Key principles of CRM. Benefits for organization. Status of CRM. Introduction. A...»
Data Mining and Warehousing and its Impact on Banking Organizations
Synopsis abstract : «Introduction. Data Mining, OLAP and Warehousing in the Banking Industry. OLAP?Online Analytical Processing. Data Warehousing. Conclusion....»
The importance of CRM in the insurance sector
Synopsis abstract : «Introduction. CRM in the insurance sector. Steps in the CRM process. Identifying the most potential customer. Understanding the needs and buying patterns of customers. Interacting with them so as to meet their expectations. The purpose of...»
A study on customer relationship management
Synopsis abstract : «Introduction to CRM. Evolution of CRM. The beginning. Advances in the 1990's . Improving customer service. Improving customer relationships. Technical functionality. CRM planning. CRM planning: Keys for project success. Identify the problem and the...»
Managerial economics focusing on cost and revenue analysis
Synopsis abstract : «Introduction. Cost and Revenue Analysis terms and definitions. Understanding how cost and revenue analysis can help financial sustainability. Considering the benefits of cost and revenue analysis. Cost and revenue analysis can help you determine...»
Conceptual framework of CRM in hotels
Synopsis abstract : «Abstract. Origin of customer related management (CRM). A framework on the customer relationship management. Status of customer relationship management in India. The five strategies for practicing relationship marketing. Organising Customer...»
The A to Z of retail trade: Retail management
Synopsis abstract : «Introduction. Beginning of retail trade. Early trade. Early market. First shops. Origins of retail chains. From family business to retail structure. History of self-service stores. Origin of distance retailing. Types of retail outlet. Clothing and...»
A Study on customer satisfaction towards Cipla products
Synopsis abstract : «Introduction. An overview on customers' satisfaction in a competitive market. Objectives of the study. Scope of the study. Background of the study. Definition of customerisation. Types of customer expectations that influence satisfaction. Importance...»
The development and implementation of a project office function to support a multi-release program within the project management office at Abbott Laboratories
Synopsis abstract : «Project Part 1. Company Background. Organizing the Project Office. Functions of the Project Office. Collection of Data and Metrics. Assessing customer need . Translating customer needs . Interrelationship matrix . Analysis of projects . Competitor...»
Sephora customer relationships management analysis
Synopsis abstract : «Introduction: Presentation of Sephora brand.. LVMH group.. History of Sephora.. Sephora's structure and organization.. Competition.. Company strategy.. CRM in Sephora.. CRM objectives and strategy.. CRM value chain analysis.. Customer portfolio...»
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