Online help desk

Type :

Term papers

Pages :

52 pages

Format :

.doc

Published date :

03/05/2009

Category :

Science & technology

Sub category :

Computer science

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Summary :

Introduction.
Analysis.
1. System analysis.
2. System specifications.
Design approach.
1. Introduction to the design.
2. UML diagrams.
3. Data flow diagrams.
4. E-R diagrams.
Project modules.
Implementation.
1. Concept and techniques.
2. Testing.
3. Test cases.
Output screens.
Conclusion.
Future enhancements.
Bibliography.

Abstract

online help desk (OHD) for the facilities in the campus. This is an Intranet based application that can be accessed throughout the campus. This system can be used to automate the workflow of service requests for the various facilities in the campus. This is one integrated system that covers different kinds of facilities like class-rooms, labs, hostels, mess, canteen, gymnasium, computer center, faculty club etc. Registered users (students, faculty, lab-assistants and others) will be able to log in a request for service for any of the supported facilities. These requests will be sent to the concerned people, who are also valid users of the system, to get them resolved. There are features like email notifications/reminders, addition of a new facility to the system, report generators etc in this system.

It is very useful for students to know about the facilities provided in the campus when ever they want to check easily and it takes less time. In mandatory checking they have to maintain many files and it takes much time to check about particular facility and all the details. So to overcome the problems in the mandatory maintenance, the online help desk tool can give the fast and accurate checking of the facility details in less time.

This project is aimed at developing an online help desk (OHD) for the facilities in the campus. This is an Intranet based application that can be accessed throughout the campus. This system can be used to automate the workflow of service requests for the various facilities in the campus. This is one integrated system that covers different kinds of facilities like class-rooms, labs, hostels, mess, canteen, gymnasium, computer center, faculty club etc. Registered users (students, faculty, lab-assistants and others) will be able to log in a request for service for any of the supported facilities. These requests will be sent to the concerned people, who are also valid users of the system, to get them resolved. There are features like email notifications/reminders, addition of a new facility to the system, report generators etc in this system.