Operating a hotel efficiently

Type :

Term papers

Pages :

40 pages

Format :

.doc

Published date :

08/25/2009

Category :

Business & market

Sub category :

Business strategy

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Summary :

Introduction to hotel industry
1. Definition
2. Origin
3. Role of hotels in tourism
Types of hotels
Hotel categories
Star catagories
1. 1 star hotels
2. 2 star hotels
3. 3 star hotels
4. 4 star hotels
5. 5 star hotels
The front office
1. Introduction
2. Functions of the front office
3. Procedure for handling a reservation
4. Cancellation / revision of reservations
5. Forms and registers used
6. Duties at the reception
7. Guest arrival and departure
The telephone department
1. Registers used in the department
2. Job profile
House keeping
1. Objectives of housekeeping department
2. Essential attributes of the staff
3. Housekeeping hierarchy
4. Rooms and floors
5. Bathroom cleaning: Basic principle
6. Special services offered by the department
7. Forms, registers and slips maintained
8. Keys used in housekeeping
9. Sizes of linen used
10. Stock taking
11. Equipment used in housekeeping
Planning trends
1. Inconvenience and annoyance to guests and staff
Food and beverage service
1. Food and beverage service hierarchy
2. Food and beverage service
3. Banquet and conference room
4. Operation
5. Forms and formats used
Food and beverage production
1. Introduction
2. Duties and responsibilities
3. Kitchen staff
4. Different operational section of kitchen
5. Kitchen planning
6. Kitchen equipment and maintenance
Allied departments
1. Sales and marketing
2. Accounting and finance
3. Purchase and stores
4. Engineering and maintenance
5. Personnel department
6. Health and safety
7. Security
Problems and solutions
Conclusion

Abstract

The hotel industry is perhaps, one of the oldest commercial endeavors of the world. The first inns date back to the first century B.C., The inns of the biblical time offered a little more than a cot or bench at the corner of a room or a table. Most such establishments were no more than private residences that offered temporary lodges to strangers. Guest stayed in large commercial rooms where sanitation and privacy was almost non-existent. These conditions prevailed for several hundred years until the Industrial Revolution in England brought about programs in the business of inn keeping; the development of railways and steam ships made traveling more prominent. As for England, in the early years, public houses were normally called as inns and taverns. The name inns were reserved to finer establishments catering to the nobility and clergy. The houses frequented by common man were known as taverns. In France a similar distinction was made with the finer establishments known as hotelleries and the less pretentious houses called cabarets.

The real growth of the modern hotel industry took place in the U.S.A. beginning with the opening of City hotel in New York in 1794. The City hotel inspired the construction of other hotels. This eventually led to great competition between cities and resulted in franchise hotels building activity; this period also saw the beginning of chain hotels under the guidance of E.M. STANLEY. The depression in 1930 had a disastrous effect on the hotel industry. It was felt that the hotel industry would never recover, but the outbreak of World War 2 brought a tremendous upsurge. The prosperity continued through the war years into the fifties, when two new concepts emerged.