Operational aspects of a hotel and an analysis of the problems encountered

Type :

Term papers

Pages :

27 pages

Format :

.doc

Published date :

08/25/2009

Category :

Business & market

Sub category :

Business strategy

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Summary :

Introduction to tourism
1. Definition
2. Explanation
Growth and history of tourism
Importance of tourism
Development of tourism
Effect of tourism
1. Social front
2. Environmental front
3. Economic front
Hotel industry
Importance of hotel industry
Hotel industry and tourism
Origin of hotel industry
Front office
1. Essential activities of front office staff
2. Duties and responsibilities
3. Reception
4. Information
5. Cashier
6. Coordination with other departments
Housekeeping department
1. Introduction
2. Room maintenance procedure
3. Evening service
4. Weakly cleaning procedure
5. Duties and responsibilities of executive housekeeper
Exchange of uniform and linen
1. Practice and procedures
2. Room linen exchange procedures
3. Uniform exchange procedure:
4. Restaurant exchange procedure:
5. Records and registers maintained
6. Co-ordination with other departments
Food and beverage production
1. Functions of the department
2. Sections of the kitchen
3. Work procedure
4. Recipe development
5. Purchasing
6. Kitchen equipment and maintenance
Food and beverage service
1. Introduction
2. Maintenance of restaurant and bar
3. Maintenance
4. Preparation for service
5. Duties and responsibilities
6. Restaurant manager
Purchase. receiving and stores
1. Purchase
2. Order for supplies
3. Receiving
4. Systems and procedures followed
Stores
1. Features of the store
2. Stores ledger
3. Departmental requisition book
Security
1. Introduction to the department
2. Main features
3. Forms and formats used
Engineering and maintenance
1. Introduction
2. The operational goal of the department
3. Files and registers maintained
Conclusion
Bibliography

Abstract

To understand tourism we can divide it into two parts or sections, namely the dynamic sector & the static sector; the dynamic sector is concerned with economic activities of the formation of community, motivation of demand and provision of transport. It involves the activities of tour operators, travel agents, transport and other ancillary services. The second sector or the static sector looks after the 'sojourn' part of tourism, including the demand for accommodation, food and development of infrastructure. The word tourism originated from the Hebrew word 'tour' or as in Latin 'tornos' meaning going around in search of business opportunities, job opportunities, health advantage, education benefits or recreational properties; or in other words for learning, studying and research.

Tourism began with the invention of wheel. Tourism can be traced back to the 11th century, to the Roman Empire; the Romans were known to travel to temples & shrines for festival, for health and amusement, development of trade and commerce, religious activities, etc. The 11th to 15th centuries added impulse to the movement of merchants, soldiers, clergy and pilgrims. Between the 16th and the 18th centuries, the Industrial Revolution took place. Specialized education in advanced countries became very popular which encouraged the elite to go abroad. To find some entertainment, people started exploring the world, thus giving birth to Pleasure Tourism.