Outsourcing Information Technology Services (ITS)

Type :

Term papers

Pages :

5 pages

Format :

.doc

Published date :

04/14/2009

Category :

Science & technology

Sub category :

Computer science

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Summary :

Introduction
Outsourcing: A big business 'craze'
The case of Unisys
Management of the relationship between the client and the vendor
The flexibility of moving to new computing platforms
The perceived benefits
Conclusion
Bibliography

Abstract

This paper will address the issue of outsourcing information technology services (its), and whether or not it has been a success based upon concrete examples and performance metrics. Initially, the paper will consider an organization (government or company) which elected to outsource all its its and why the outsourcing was deemed a success, paying close attention to the factors which made it a success and using a measurement of appropriate performance metrics. Then, the paper will dispute the proposition that outsourcing is a success, citing examples of why its outsourcing often fails. The paper will conclude with a discussion which synthesizes the arguments into a coherent statement of position. Although the paper is not specific to offshore outsourcing, some references may be made to this. While there are considerable pros and cons to outsourcing its, the weight of the data and the specific case studies which back-up the "success camp" suggest that outsourcing of its has indeed been a success.For the sake of clarification, its outsourcing generally is defined as "contracting with outside vendors to do various IT functions such as data entry, data center operations, application maintenance and development, disaster recovery and network management and operations." Vendors can be anything from "individual IT professionals, consulting firms, employee leasing companies, full service providers, to CPA firms."