Process improvement in recruitment, selection and functional design of hiring management system in relevance to IBM

Type :

Term papers

Pages :

18 pages

Format :

.doc

Published date :

05/26/2009

Category :

Business & market

Sub category :

Human resources

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Summary :

Introduction
Hiring management system
An overview of the BPO industry
1. HRM in BPO and IT industrry
IBM and Business Transformation Outsourcing (BTO)
1. HRM at IBM-BTO
2. Recruitment at IBM
3. Recruitment process improvments at IBM
4. Process improvement methodologies
5. Steps involved in process improvement in recruitment
6. Work flow process mapping
7. Document of procedures
8. Identification of errors in the process
Conclusion
References

Abstract

process improvement, a methodology adopted for stabilizing and improving work tasks and systems can result in great benefits in processes in an organization by establishing continuous monitoring and control over those tasks and ensuring predictability of quality and costs. The recruitment function is one of the most important process, as hiring is the key activity that decides the quality of the human capital in the company, especially if the organization is a people driven one as is ibm-BTO. Hence such a process needs to be improved over time and streamlined to function with the maximum efficiency so that effectiveness of hiring can become the focus. process improvement in recruitment involved mapping the recruitment process (a step by step graphical illustration of the procedures in the process), quality documentation of procedures (so that key duties and functionalities are clearer and not people-dependent), identification of areas for improvement (identifying operational errors, causes and eliminating the causes), standardizing reporting structures and formats (so that data can be captured with accuracy) and updating the HR policy manual.

A hiring management system, which is a software used in the recruitment process to assist in hiring is a very important tool which can increase the efficiency in the process manifold, considering the data-intensive nature of the procedures. designing such a system involved mapping the workflow, identifying user requirements and testing the usability and validity of performance.