Project plan proposal
Summary :
Table of Contents
- Project description.
- Mission justification.
- Objective of this project.
- Focus: Limited to entry-level candidate selection.
- Measuring success.
- Project management best practices.
- Project milestones.
- Project risks and mitigation.
- Change management.
- Communication plan.
- Project timeline.
- Project closure.
- Project audit process
- Project budget estimate.
- Expected project outcomes.
- References.
Abstract
Company ABC Inc. is the leading provider of quality and performance management. As a small company we are in the enviable position of catering primarily to the fortune 500. While we offer a variety of services to help enhance their sales and customer satisfaction performance, all of our service offerings begin with call monitoring. Call monitoring and the data collection that results from this activity is the cornerstone upon which all other service offerings depend - from vendor management to behavior analytics. The data that is collected from monitoring telemarketing and service calls is used to build predictive models to direct our efforts in coaching and training call center agents. This data is used to benchmark telemarketing call centers by industry to aid us in vendor selection. This same data is used to provide clients with competitive analysis within our client-base.
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