Recruitment and selection process at Siemens BPO Services Pvt Ltd

Type :

Theses

Pages :

42 pages

Format :

.doc

Published date :

04/07/2009

Category :

Business & market

Sub category :

Human resources

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Summary :

Introduction.
Meaning and definition of human resource management (HRM).
Scope of HRM.
HR planning.
Recruitment.
1. Strategic management and recruitment.
2. Recruitment strategies.
Selection.
Siemens BPO global sourcing model siemens track record.
1. Our global sourcing approach to business process outsourcing.
2. Our bpo capabilities.
Siemens track record.
Siemens overview.
1. Why siemens?
Shared services .
1. Concept of shared services.
Milestones.
Focus on the customer.
The 7S Mc kinsey model.
1. Strategy.
2. Structure.
3. Systems.
4. Skills.
5. Shared values.
6. Staff.
7. Style.
Siemens BPO services service profile.
1. Siemens service.
2. Siemens product profile in general.
SWOT analysis.
Results.
Questionnaire.

Abstract

The outsourcing history of India is one of phenomenal growth in a very short span of time. The idea of outsourcing has its roots in the 'competitive advantage' theory propagated by Adam Smith in his book 'The Wealth of Nations' which was published in 1776. Over the years, the meaning of the term 'outsourcing' has undergone a sea-change. What started off as the shifting of manufacturing to countries providing cheap labor during the Industrial Revolution, has taken on a new connotation in today's scenario. In a world where IT has become the backbone of businesses worldwide, 'outsourcing' is the process through which one company hands over part of its work to another company, making it responsible for the design and implementation of the business process under strict guidelines regarding requirements and specifications from the outsourcing company. This process is beneficial to both the outsourcing company and the service provider, as enables the outsourcer to reduce costs and increase quality in non core areas of business and utilize his expertise and competencies to the maximum. And now we can see the benefit to the service companies in India as they mature, prosper and build core capabilities beyond what would generally be possible by the outsourcing company. Since the onset of globalization in India during the early 1990s, successive Indian governments have pursued programs of economic reform committed to liberalization and privatization. Till 1994, the Indian telecom sector was under direct governmental control and the state owned units enjoyed a monopoly in the market. In 1994, the government announced a policy under which the sector was liberalized and private participation was encouraged. The New Telecom Policy of 1999 brought in further changes with the introduction of IP telephony and ended the state monopoly on international calling facilities. This brought about a drastic reduction and this heralded the golden era for the ITES/bpo industry and ushered in a slew of inbound/outbound call centers and data processing centers.