Retention of guest with reference to reservation system used by the front office of a hotel

Business & market   |   Business strategy   |   Research papers   |   08/25/2009   |   .doc   |   28 pages
Document abstract : «Retention of guest with reference to reservation system used by the front office of a hotel. Introduction to front office; Reservation ...»

Synopsis abstract : «Introduction to front office. Reservation department. Reception. Concierge and bell desk. Introduction to guest retention. Methods of guest retention. Feedback. Suggestion. Quality control. Finding customer trends and customer expectation. Building...»

Working of the front office department in the hotel industry

Business & market   |   Management   |   Research papers   |   10/23/2009   |   .doc   |   34 pages
Document abstract : « Coordinators: Since they are a reference point, the front These unusual requests are: * Retention of room by guests the 4 stages of the traditional guest cycle ...»

Synopsis abstract : «Introduction. Origin and evolution of hotel industry in the world. Origin and evolution of hotel industry in India. Meaning of hotel. Importance of hotel industry. Classification and grading of hotels. Organizational structure of a...»

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