Total Quality Management in Services
Synopsis abstract : «Abstract. Introduction. Total Quality Management (TQM). Definition of service. Classification and types of services.. Key attributes of services.. TQM principles for the services sector. TQM in services vs. TQM in manufacturing. Elements of TQM in...»
The importance of total quality management
Synopsis abstract : «Introduction. Introducing TQM into a business. Concept of TQM. Understanding TQM. The eight elements of TQM. A simplified TQM diagnostic model. Improving financial services through TQM: A case study. Strategies to succeed in business with TQM. Basic...»
Are customer's management softwares and quality customer service key elements to gain customer's satisfaction and build loyalty?
Synopsis abstract : «Abstract. Introduction. Aim and objectives of the report. Outline of the paper. Literature review. Introduction. Example of the Customer Relationship Management software (CRM). Quality customer service. Customer's satisfaction. Customer...»
A study on quality circle
Synopsis abstract : «Quality circle. Benefits of forming quality circles. Quality circle basic tools module. Importance of quality circles. Overview. Characteristics of quality circle. Problems with quality circles. Quality circles techniques. Scope of quality...»
All you wanted to know about Six Sigma
Synopsis abstract : «Introduction. A short study of the importance of Six Sigma. The genesis and history of Six Sigma. Chronology of events. Concept of Six Sigma. One to six sigma conversion table. Methodologies of Six Sigma. Define, measure, analyze, improve and...»
Market potential for photo copier & allied products: Xerox India Ltd
Synopsis abstract : «Industry profile. Xerox. Ricoh. Gestetner Holding. Canon. Hewlett-Packard . Company profile. Financial services. Financial irregularities. Historical highlights. Code of conduct. Xerox values. Products, solutions and services. Xerox lean Six...»
Working capital management
Synopsis abstract : «Working capital management.. Concept of working capital.. Factors determining working capital.. Need for working capital.. Types of working capital.. Management of working capital.. Techniques for assessment of working capital...»
Designing and elements of a cost management system
Synopsis abstract : «Introduction.. Organizational form, structure, and culture.. The most popular form for large publicly traded businesses.. Organizational form.. Designing the organizational structure.. Organizational mission and core competencies.. Pursuing the...»
An in-depth study of the operations of Bistro Villemanzy
Synopsis abstract : «Introduction.. A customer.. First impression.. Ishikawa diagram.. An auditor.. Strategy of the firm.. Financing.. Customers.. Purchasing and subcontracting.. Inventory management.. Product and process innovation.. Human resources...»
Project finance and project evaluation: The Indian Oil Corporation Limited
Synopsis abstract : «Introduction. What is non-recourse project financing?. Objective of the study. Company overview: Indian oil corporation Ltd (IOCL). Vision and mission. Values followed at IOCL. Major divisions at IOCL. Business chart of IOCL. Products offered by...»
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