The importance of total quality management
Synopsis abstract : «Introduction. Introducing TQM into a business. Concept of TQM. Understanding TQM. The eight elements of TQM. A simplified TQM diagnostic model. Improving financial services through TQM: A case study. Strategies to succeed in business with TQM. Basic...»
Are customer's management softwares and quality customer service key elements to gain customer's satisfaction and build loyalty?
Synopsis abstract : «Abstract. Introduction. Aim and objectives of the report. Outline of the paper. Literature review. Introduction. Example of the Customer Relationship Management software (CRM). Quality customer service. Customer's satisfaction. Customer...»
A study on quality circle
Synopsis abstract : «Quality circle. Benefits of forming quality circles. Quality circle basic tools module. Importance of quality circles. Overview. Characteristics of quality circle. Problems with quality circles. Quality circles techniques. Scope of quality...»
All you wanted to know about Six Sigma
Synopsis abstract : «Introduction. A short study of the importance of Six Sigma. The genesis and history of Six Sigma. Chronology of events. Concept of Six Sigma. One to six sigma conversion table. Methodologies of Six Sigma. Define, measure, analyze, improve and...»
Market potential for photo copier & allied products: Xerox India Ltd
Synopsis abstract : «Industry profile. Xerox. Ricoh. Gestetner Holding. Canon. Hewlett-Packard . Company profile. Financial services. Financial irregularities. Historical highlights. Code of conduct. Xerox values. Products, solutions and services. Xerox lean Six...»
Project finance and project evaluation: The Indian Oil Corporation Limited
Synopsis abstract : «Introduction. What is non-recourse project financing?. Objective of the study. Company overview: Indian oil corporation Ltd (IOCL). Vision and mission. Values followed at IOCL. Major divisions at IOCL. Business chart of IOCL. Products offered by...»
An overview of Human Resources Management
Synopsis abstract : «Introduction to human resource management. Definition of human resources management. Reasons behind the success of human resource management. Features of human resource management. Importance of human resource management. Functions of human resource...»
A study on the financial performance of the State Bank of India with reference to Camel Model
Synopsis abstract : «Introduction. What is camel ranking?. Need of the study. Objectives of the study. Research methodology. What is capital adequacy ratio?. Company profile. Evolation of State Bank of India (SBI). Establishment. Early history. List of banks in...»
A study on the Indian railways
Synopsis abstract : «Introduction. Meaning and definition of marketing management. Understanding the customer and customer satisfaction. Meaning of railway. Communication revolution. The first railways station in the world. History of railways in India. Development of...»
A closer look at Covansys with special reference to ITES sector in India
Synopsis abstract : «Introduction. Organizational study. Study of the problem. Some of the leading players of the industry. About Covansys. Mission. Values. Awards and certification. SWOT analysis. Service categories and core competencies . Covansys' focus. The key...»
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