A study on customer relationship management
Synopsis abstract : «Introduction to CRM. Evolution of CRM. The beginning. Advances in the 1990's . Improving customer service. Improving customer relationships. Technical functionality. CRM planning. CRM planning: Keys for project success. Identify the problem and the...»
The Knowledge Economy
Synopsis abstract : «Introduction. The information paradox . A contextual approach to knowledge economy. Cultural / structural dimensions of knowledge economy. Where does emotional intelligence fit in knowledge economy?. Emotional intelligence and organizational...»
Strategy trend analysis in Indian IT industry
Synopsis abstract : «Introduction. Strategy. Operating environment. Remote environment. Policies and infrastructure. Central excise. Export-import Policy. Key areas in growth of IT industry. Growth enablers. Key success factors . Framework for strategic analysis. Trends...»
Customer Relationship Management and the call centers
Synopsis abstract : «Conceptual framework for CRM. What is customer relationship managementthe next generation of bpo solutions. CRM success factors. The emergency of CRM practice. CRM formation process. CRM purpose. CRM programs. Continuity marketing...»
Bandwidth discovery: A demand side analysis of the bandwidth requirements of India's IT and ITES sectors
Synopsis abstract : «Introduction. Company profile. Technology profile. Methodology. Overview of market approach. Detailed description of each step. Analysis. Data analysis, interpretations and findings. Conclusions and recommendations: strategies for market...»
An analysis of the Indian retail industry
Synopsis abstract : «Introduction. An overview of the global retailing industry. Emergence of the supermarket . Technological edge. Saturated home markets. World's top 15 retailers . The globalization of the Indian economy . Organized retailing in India . Retailing in...»
Strategic planning and implementation
Synopsis abstract : «Introduction. Management strategy. Balanced scorecard analysis . Scenario planning. Simulation modeling . Sensitivity analysis . The basic considerations in selecting a strategy. Company goal . Resources available . Cost benefit analysis...»
Evolution of mobile commerce
Synopsis abstract : «Introduction. M-commerce (mobile commerce) . Content delivery over wireless devices . Evolution of Mobile Commerce . Mobile commerce opportunities . The emerging mobile lifestyle. Moving to mobile . Beyond E-commerce. A generic model for mobile...»
A study on jeans: A C Nielsen USA
Synopsis abstract : «Chapter 1. Introduction. Organisational structure. The Nielsen code. Chapter 2. Nielsen core services. Chapter 3. Major businesses. What AC Nielsen does . Chapter 4. Products & services . Chapter 5. Competitors. Chapter 6. Internship...»
What Kind of Leader Is Condoleezza Rice?
Synopsis abstract : «Introduction. Evaluating her as a leader . Looking at her personality and values . Her faith. Her hard work and dedication. Ethical challenges she may face. The first ethical challenge of honesty. A leader or a manager. Her Christian faith . Racism...»
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