Total Quality Management in Services
Synopsis abstract : «Abstract. Introduction. Total Quality Management (TQM). Definition of service. Classification and types of services.. Key attributes of services.. TQM principles for the services sector. TQM in services vs. TQM in manufacturing. Elements of TQM in...»
All you wanted to know about Six Sigma
Synopsis abstract : «Introduction. A short study of the importance of Six Sigma. The genesis and history of Six Sigma. Chronology of events. Concept of Six Sigma. One to six sigma conversion table. Methodologies of Six Sigma. Define, measure, analyze, improve and...»
A study on the Indian railways
Synopsis abstract : «Introduction. Meaning and definition of marketing management. Understanding the customer and customer satisfaction. Meaning of railway. Communication revolution. The first railways station in the world. History of railways in India. Development of...»
Working capital management in Hindalco (Aditya Birla Group)
Synopsis abstract : «Introduction. Aditya Birla Group. A story of success. History of the company. Group of companies and subsidies across the globe. Global industry outlook and global demand-supply. Domestic industry outlook and domestic demand-supply. Finance of...»
An examination of the quality of work
Synopsis abstract : «Introduction. Need for study or scope. Objectives of the study. Methodology. Limitations. Review of literature. Introdction. What is QWL?. Definitions for quality of work life. Criteria of measuring QWL. Adequate and fair compensation. Safe and...»
Customer Relationship Management and the call centers
Synopsis abstract : «Conceptual framework for CRM. What is customer relationship managementthe next generation of bpo solutions. CRM success factors. The emergency of CRM practice. CRM formation process. CRM purpose. CRM programs. Continuity marketing...»
Working capital analysis of a steel plant
Synopsis abstract : «Introduction. Scope of finance . Importance of finance in today's world. A company's Financial Department. Central accounts section. Sales accounts section. Merchant billing section. Raw materials accounts section. Cost and budgeting...»
The importance and advantages of improving the quality of worklife
Synopsis abstract : «Introduction to quality of work life. Definition and concept of quality of work life . Methods to improve QWL. Flex time. Alternative work schedules. Part time employment . Compressed workweek . Job enrichment. Job rotation. Job enlargement...»
What science says on « Strategy of ″ differentiation rupture″ and chain value »
Synopsis abstract : «Introduction. Chain value brought and competitive advantage. Structure of the chain and dependent skills. The fundamental questions that are brought to be posed by building this chain. Technology: The use of a process less intensive in capital or...»
Material management, concept and handling in Parle India
Synopsis abstract : «Introduction. Introduction about material handling. An introduction to Parle G. Objective of the study. What is material management. Some definition of material management. Objectives of material management. Importance if material management. What...»
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