Total Quality Management in Services

Business & market   |   Business strategy   |   Research papers   |   10/22/2007   |   .doc   |   11 pages
Document abstract : « services quality. Total Quality Management in services is extremely sensitive to ineffective strategy implementation. Services are ...»

Synopsis abstract : «Abstract. Introduction. Total Quality Management (TQM). Definition of service. Classification and types of services.. Key attributes of services.. TQM principles for the services sector. TQM in services vs. TQM in manufacturing. Elements of TQM in...»

All you wanted to know about Six Sigma

Business & market   |   Business strategy   |   Research papers   |   04/03/2009   |   .doc   |   39 pages
Document abstract : « of less than 1 percent of total revenues. yield that are applied to uncover quality levels of While top management furnishes oversight and support to project ...»

Synopsis abstract : «Introduction. A short study of the importance of Six Sigma. The genesis and history of Six Sigma. Chronology of events. Concept of Six Sigma. One to six sigma conversion table. Methodologies of Six Sigma. Define, measure, analyze, improve and...»

A study on the Indian railways

Arts & media   |   Business strategy   |   Research papers   |   05/27/2009   |   .doc   |   31 pages
Document abstract : « So the management task becomes one of providing a standardized high quality service. delivered value is the difference between total customer value ...»

Synopsis abstract : «Introduction. Meaning and definition of marketing management. Understanding the customer and customer satisfaction. Meaning of railway. Communication revolution. The first railways station in the world. History of railways in India. Development of...»

Working capital management in Hindalco (Aditya Birla Group)

Economics & finance   |   Finance   |   Research papers   |   05/28/2009   |   .doc   |   60 pages
Document abstract : « Estimated total funds requirements; Determinants of working Corporation for such services to be Commendation certificate for Excellence in Quality Management. ...»

Synopsis abstract : «Introduction. Aditya Birla Group. A story of success. History of the company. Group of companies and subsidies across the globe. Global industry outlook and global demand-supply. Domestic industry outlook and domestic demand-supply. Finance of...»

An examination of the quality of work

Business & market   |   Human resources   |   Research papers   |   04/21/2009   |   .doc   |   39 pages
Document abstract : « If management quality measures in the organization automatically the what is the role of HR in quality of work or unfavourableness of a total job environment ...»

Synopsis abstract : «Introduction. Need for study or scope. Objectives of the study. Methodology. Limitations. Review of literature. Introdction. What is QWL?. Definitions for quality of work life. Criteria of measuring QWL. Adequate and fair compensation. Safe and...»

Customer Relationship Management and the call centers

Business & market   |   Management   |   Research papers   |   04/02/2009   |   .doc   |   60 pages
Document abstract : « Case study: Customer Relationship Management; IT&T; Zenta Technologies; CRM at IBM; Technology; Quality service offered road map at Wipro; Total outsourcing services ...»

Synopsis abstract : «Conceptual framework for CRM. What is customer relationship managementthe next generation of bpo solutions. CRM success factors. The emergency of CRM practice. CRM formation process. CRM purpose. CRM programs. Continuity marketing...»

Working capital analysis of a steel plant

Business & market   |   Finance   |   Research papers   |   04/17/2009   |   .doc   |   43 pages
Document abstract : « Ownership and Management : The Government of India owns about 86 The total number of manpower working in IISCO is to get casting and spun pipes of high quality. ...»

Synopsis abstract : «Introduction. Scope of finance . Importance of finance in today's world. A company's Financial Department. Central accounts section. Sales accounts section. Merchant billing section. Raw materials accounts section. Cost and budgeting...»

The importance and advantages of improving the quality of worklife

Business & market   |   Management   |   Research papers   |   04/20/2009   |   .doc   |   36 pages
Document abstract : « quality of relationship between employees and the total working environment." Quality of work programs can be anything from union-management efforts to ...»

Synopsis abstract : «Introduction to quality of work life. Definition and concept of quality of work life . Methods to improve QWL. Flex time. Alternative work schedules. Part time employment . Compressed workweek . Job enrichment. Job rotation. Job enlargement...»

What science says on « Strategy of ″ differentiation rupture″ and chain value »

Business & market   |   Business strategy   |   Research papers   |   09/05/2007   |   .doc   |   4 pages
Document abstract : « the followed variables, information flows quality); Communication system and the traps of public management: regulation of for only 8% of its total cost against ...»

Synopsis abstract : «Introduction. Chain value brought and competitive advantage. Structure of the chain and dependent skills. The fundamental questions that are brought to be posed by building this chain. Technology: The use of a process less intensive in capital or...»

Material management, concept and handling in Parle India

Business & market   |   Business strategy   |   Research papers   |   04/28/2009   |   .doc   |   39 pages
Document abstract : « (4) Contribute to better quality by avoiding accounts for about 50% of the total cycle time consideration in consultation with material management and material ...»

Synopsis abstract : «Introduction. Introduction about material handling. An introduction to Parle G. Objective of the study. What is material management. Some definition of material management. Objectives of material management. Importance if material management. What...»

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