The importance of soft skills in the service sector: An analysis
Synopsis abstract : «Introduction. Importance of soft skills. Discipline and perseverance. Reading skills. Negative thinking. Communication and interpersonal skills. Presentation skills. Voice . Body language . Active listening . Time management and effort...»
An overview of business process outsourcing
Synopsis abstract : «What is a BPO?. Why outsource?. Back office operations evolution . Types of back office services. Administration . Finance . Human resource. Payment services . Other transaction processing . Setting up a back office business. Rules for...»
Business process outsourcing
Synopsis abstract : «Introduction. Overview of BPO. Functionning of BPO. Business services offered by a BPO. Impact of offshoring on an economy. Impact of offshoring in the US. The role of BPO in Indian context. The impact of BPO in India. Myths and realities of the BPO...»
Analysis of the funds and cash flow in the electronics industry in India
Synopsis abstract : «Introduction to Indian electronics industry. A brief study of Indian electronics industry. The product base. Exports in Indian electronics industry. Technology development. Manpower development. Introduction to Electronics Corporation of India...»
Attrition analysis
Synopsis abstract : «Executive summary. Introduction. Aims and objectives. Methodology and plan. Analysis. Overview of the organization. History of the organization. Special features. ASM performance management. Project...»
Conceptual framework of CRM in hotels
Synopsis abstract : «Abstract. Origin of customer related management (CRM). A framework on the customer relationship management. Status of customer relationship management in India. The five strategies for practicing relationship marketing. Organising Customer...»
Recruitment and selection
Synopsis abstract : «Introduction. Recruitment and selection techniques. Module1: Application forms assessment. Module2: Written test assessment. Module3: Interview assessment. Study of the processes of selection. Recruitment. Screening. Selection. Review of...»
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