The importance of total quality management
Synopsis abstract : «Introduction. Introducing TQM into a business. Concept of TQM. Understanding TQM. The eight elements of TQM. A simplified TQM diagnostic model. Improving financial services through TQM: A case study. Strategies to succeed in business with TQM. Basic...»
Supply Chain Management: Its role in improving the value of the product or service to customers
Synopsis abstract : «Introduction. Introduction to Toyota Motors Corporation. Just in time and total quality strategy of Toyota. Material requirements planning (MRP). Enterprise resource planning. Supply chain management: In focus. Conclu...»
Are customer's management softwares and quality customer service key elements to gain customer's satisfaction and build loyalty?
Synopsis abstract : «Abstract. Introduction. Aim and objectives of the report. Outline of the paper. Literature review. Introduction. Example of the Customer Relationship Management software (CRM). Quality customer service. Customer's satisfaction. Customer...»
A study on quality circle
Synopsis abstract : «Quality circle. Benefits of forming quality circles. Quality circle basic tools module. Importance of quality circles. Overview. Characteristics of quality circle. Problems with quality circles. Quality circles techniques. Scope of quality...»
Global supply chain management control: Czech Republic
Synopsis abstract : «Global supply chain management.. Logistics.. Alternatives for transportation.. Means of control.. Decision expediency and quality.. Conclusion.. Resources.....»
Nespresso's strategy
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Working capital management
Synopsis abstract : «Working capital management.. Concept of working capital.. Factors determining working capital.. Need for working capital.. Types of working capital.. Management of working capital.. Techniques for assessment of working capital...»
What is Emotion Marketing'?
Synopsis abstract : «Abstract. Introduction. Definition. Concept. Strategy. Emotion marketing model-The value star. Implementation. Case example - Saturn. Use emotion to create interest. Make customers feel welcomed. Ensure buying experience pleasant and...»
Training and development
Synopsis abstract : «Training and development. Definition of training and development. Need for training. Training objectives. Areas of training. Training content for different categories of employees. Steps in training and development process. Need...»
A study on the balanced scorecard as an effective performance management system
Synopsis abstract : «Introduction: What is Balanced Scorecard?. History. Methodology. Kaplan & Norton's model. 2nd Generation model. 3rd Generation model. 4th Generation model. Uses of the balanced scorecard. How to implement. Criticisms. Critical factors for...»
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