SERVQUAL: a tool to measure service quality

Business & market   |   Logistics   |   Term papers   |   11/21/2006   |   .doc   |   7 pages
Document abstract : «SERVQUAL consists of a model developed by Parasuraman, Zeithaml and Berry (1986) which helps measure service quality through a series of steps. It concentrates on the notion of perceived quality. "Perceived quality refers to a consumer's judgment...»

Synopsis abstract : «Overview of service quality. . What is service?. What is service quality?. What is the difference between service quality and manufacturing quality?. How to measure service quality?. Servqual.. How the scale was determined?. Other tools and theories...»

2007 NCAA March Madness Tournament: A game theory approach to finding an optimal strategy for office pools

Business & market   |   Logistics   |   Term papers   |   06/04/2009   |   .doc   |   10 pages
Document abstract : «The focus of this paper is to use aspects of game theory to form a strategy for maximizing a player's chances of winning a NCAA Tournament Bracket from the sweet sixteen rounds on. For each match-up, a strategy for selecting a team to advance will...»

Synopsis abstract : «Introduction. Base scoring system. Determination of the expected value. Adjustment for more than two players procedure. Determination of the Payoff Matrix. Finding an optimal strategy. The advancement probabilities . Conclusions and interpretation...»

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