Porter and Tapscott Polemics - Are there new business objectives and methods to achieve them?

Business & market   |   Management   |   Term papers   |   04/08/2009   |   .doc   |   6 pages
Document abstract : « Dent (2003, p.1) writes that the digital revolution and the Internet can be we are entering a completely new phase of the human evolution - the democratization ...»

Synopsis abstract : «Introduction. Porter and Tapscott Polemics. Are there new business objectives and methods to achieve them?. The internet: Evolution or revolution?. Knowledge as a new source of value. Conclusion. References....»

Could the tide be changing? Travel agency management

Business & market   |   Management   |   Presentation   |   08/18/2008   |   .doc   |   5 pages
Document abstract : « alternative question posed is whether this in fact matters in the digital arena (Taylor provider and consumer in figure 1 below: Figure 1 The evolution of the ...»

Synopsis abstract : «Introduction.. Traditional travel agency business model and immediate impact of e-commerce boom.. Long term impact of e-commerce boom and future outlook.. Conclusion.....»

Customer satisfaction with regard to Xerox photocopier: Xerox India Limited

Business & market   |   Management   |   Case study   |   03/17/2009   |   .doc   |   36 pages
Document abstract : « 91) ? Evolution into The Document Company (1991-95) ? Gearing up for Globalization & Knowledge Growth (1995-99) ? 2000 & Beyond : Leading the Digital ...»

Synopsis abstract : «A study on photocopy industry. Origin of photocopying industry. Work structure of a photocopier. Company profile of Xerox. Origin of Xerox. The Xerographic process. Corporate goals of Xerox. Social responsibility of Xerox. An overview of...»

Conceptual framework of CRM in hotels

Business & market   |   Management   |   Term papers   |   04/08/2009   |   .doc   |   19 pages
Document abstract : « have contributed to the growth, rapid development and evolution of CRM. web, the internet, advanced telephone systems, handheld digital appliances, interactive ...»

Synopsis abstract : «Abstract. Origin of customer related management (CRM). A framework on the customer relationship management. Status of customer relationship management in India. The five strategies for practicing relationship marketing. Organising Customer...»

The A to Z of retail trade: Retail management

Business & market   |   Management   |   Term papers   |   03/21/2009   |   .doc   |   28 pages
Document abstract : « This may be done by mail, telephone, internet/email or other digital device such organized retailing passes through four distinct phases in its evolution cycle ...»

Synopsis abstract : «Introduction. Beginning of retail trade. Early trade. Early market. First shops. Origins of retail chains. From family business to retail structure. History of self-service stores. Origin of distance retailing. Types of retail outlet. Clothing and...»

The importance of soft skills in the service sector: An analysis

Business & market   |   Management   |   Term papers   |   03/19/2009   |   .doc   |   6 pages
Document abstract : « possible given the thousands of years of cultural evolution that brought Other technological improvements, such as digital imaging and computer networking, are ...»

Synopsis abstract : «Introduction. Importance of soft skills. Discipline and perseverance. Reading skills. Negative thinking. Communication and interpersonal skills. Presentation skills. Voice . Body language . Active listening . Time management and effort...»

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