The importance of soft skills in the service sector: An analysis

Business & market   |   Management   |   Term papers   |   03/19/2009   |   .doc   |   6 pages
Document abstract : « The net effect is that individuals are now required to of reforms has helped avoid any crisis and has will only get intensified, as large global players emerge ...»

Synopsis abstract : «Introduction. Importance of soft skills. Discipline and perseverance. Reading skills. Negative thinking. Communication and interpersonal skills. Presentation skills. Voice . Body language . Active listening . Time management and effort...»

Conceptual framework of CRM in hotels

Business & market   |   Management   |   Term papers   |   04/08/2009   |   .doc   |   19 pages
Document abstract : « interaction and customer management including crisis management. along with services adds to the overall effect. operating divisions of the global travel and ...»

Synopsis abstract : «Abstract. Origin of customer related management (CRM). A framework on the customer relationship management. Status of customer relationship management in India. The five strategies for practicing relationship marketing. Organising Customer...»

Cultural differences in management

Business & market   |   Management   |   Presentation   |   01/20/2009   |   .doc   |   31 pages
Document abstract : « With this strategy we play on the effect size to Situation of Nissan No global strategy existed, each subsidiary to deal with a new identity crisis and change ...»

Synopsis abstract : «Introduction.. Intercultural management: Fundamental concepts.. Integration of cultural differences in the intra and inter-company relations in the context of world economy.. Management strategies of international companies.. Implantation strategies...»

Change Currency