The importance of soft skills in the service sector: An analysis

Business & market   |   Management   |   Term papers   |   03/19/2009   |   .doc   |   6 pages
Document abstract : « pace of reforms has helped avoid any crisis and has 92 to 43.5% in 2001-02 while its share in Though the global operations of the multinational insurers have ...»

Synopsis abstract : «Introduction. Importance of soft skills. Discipline and perseverance. Reading skills. Negative thinking. Communication and interpersonal skills. Presentation skills. Voice . Body language . Active listening . Time management and effort...»

Cultural differences in management

Business & market   |   Management   |   Presentation   |   01/20/2009   |   .doc   |   31 pages
Document abstract : « Situation of Nissan No global strategy existed, each subsidiary or representation s, the company had to deal with a new identity crisis and change its image ...»

Synopsis abstract : «Introduction.. Intercultural management: Fundamental concepts.. Integration of cultural differences in the intra and inter-company relations in the context of world economy.. Management strategies of international companies.. Implantation strategies...»

Conceptual framework of CRM in hotels

Business & market   |   Management   |   Term papers   |   04/08/2009   |   .doc   |   19 pages
Document abstract : « interaction and customer management including crisis management of the major operating divisions of the global travel and of the environment with al its excesses ...»

Synopsis abstract : «Abstract. Origin of customer related management (CRM). A framework on the customer relationship management. Status of customer relationship management in India. The five strategies for practicing relationship marketing. Organising Customer...»

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