Customer Relationship Management and the call centers
Synopsis abstract : «Conceptual framework for CRM. What is customer relationship managementthe next generation of bpo solutions. CRM success factors. The emergency of CRM practice. CRM formation process. CRM purpose. CRM programs. Continuity marketing...»
Cost-efficient Business Management
Synopsis abstract : «Introduction. There are various thoughts about how to become efficient in business relations. . Origins. VOIP technology originated with a group of Israeli hobbyists. ATA, or an analog telephone adaptor. IP phone sets are the newest development...»
Systems thinking and its role in the development of change management program
Synopsis abstract : «Introduction. Evaluation of Systems Thinking. Stakeholder Interest and Resource Constraints. How New Technologies Drive Change. Evolving Role of Ethics and Corporate Responsibility. Conclusion....»
An overview of the organic semiconductor industry
Synopsis abstract : «Organic semiconductors: What is it all about?. History. Structure of the industry. Commercialization. Increase in patenting activity . Investment. Government funding. US funding. European funding. IPO's. Mergers, acquisitions and joint...»
Analysis of SNCF's information system management
Synopsis abstract : «Introduction.. Summary.. Initial status: SNCF viewed as the production company.. SNCF: A company which makes production first.. SNCF specifities.. Information Technologies history.. E-business history.. E-tourism.. SNCF modified status....»
An analysis of the structure of the Canadian retail industry
Synopsis abstract : «Executive summary.. Introduction.. History of the retail industry and Hudson's Bay Company.. Relevant sectors of retail industry.. Direct competition in the retail industry.. Hudson Bay Company.. Canadian retailers.. US retailers.. Substitutes to...»
Customer satisfaction with regard to Xerox photocopier: Xerox India Limited
Synopsis abstract : «A study on photocopy industry. Origin of photocopying industry. Work structure of a photocopier. Company profile of Xerox. Origin of Xerox. The Xerographic process. Corporate goals of Xerox. Social responsibility of Xerox. An overview of...»
Knowledge management according to Castells
Synopsis abstract : «Introduction.. General ideas of Castells.. Social aspects.. Political aspect.. Conclusion.. References.....»
Basic concepts of CRM
Synopsis abstract : «What is customer relationship management?. Origin of CRM: history. The value of CRM . Aspects of CRM. Operational CRM. Collaborative CRM. Analytical CRM. Technology considerations. Key functionalities. Marketing. Sales. Service. Privacy and data...»
Information systems in Amazon.com
Synopsis abstract : «Introduction.. Presentation of the company Amazon.com.. Description and history of Amazon.com.. Swot analysis.. Porter's five forces analysis.. Business information systems.. Conclusion.. References.....»
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