Cost-efficient Business Management

Business & market   |   Management   |   Presentation   |   09/28/2007   |   .doc   |   5 pages
Document abstract : « as incentives for business professionals it makes sense that they have turned toward voice over technology to replace their existing telephone interaction. ...»

Synopsis abstract : «Introduction. There are various thoughts about how to become efficient in business relations. . Origins. VOIP technology originated with a group of Israeli hobbyists. ATA, or an analog telephone adaptor. IP phone sets are the newest development...»

Literature review: Customer Relationship Management (CRM)

Business & market   |   Management   |   Term papers   |   05/07/2009   |   .doc   |   3 pages
Document abstract : « (Ed Peelen, p.3) According to the definition the usage of communication tools like internet and telephone enables to connect the customers in a much effective ...»

Synopsis abstract : «Introduction. Building a good customer relationship. Organizing and managing the contact cycle . Building a successful CRM system in China . Research on relationship marketing . Conclusion. Bibliography....»

Conceptual framework of CRM in hotels

Business & market   |   Management   |   Term papers   |   04/08/2009   |   .doc   |   19 pages
Document abstract : « Traditional Approach to CRM Web-enabled and Integration Approach Customer contact by Telephone Mail In Person Personal Selling After Sales Service ...»

Synopsis abstract : «Abstract. Origin of customer related management (CRM). A framework on the customer relationship management. Status of customer relationship management in India. The five strategies for practicing relationship marketing. Organising Customer...»

Telecommuting: The future of work

Business & market   |   Management   |   Term papers   |   04/16/2009   |   .doc   |   9 pages
Document abstract : « commuting between home and the workplace rather works from home and connects with the office via channels of communication such as telephone, internet, Voice ...»

Synopsis abstract : «What is telecommuting?. History. Historic origins. Modern day origins of telecommuting. Advantages. Workforce flexibility. Productivity. Savings. Better control. Work-Life balance. Better environment. Challenges. Autonomy and control. Co-ordination...»

A project on ERP implementation proposal for Implementation of SAP R/3

Business & market   |   Management   |   Term papers   |   03/20/2009   |   .doc   |   12 pages
Document abstract : « Our personnel will be given access to a telephone to be able to make free telephone calls. Outstation telephone calls, except when ...»

Synopsis abstract : «Executive summary. Background. Scope of work. Phase 2 implementation. Deliverables. Time schedule. Roles and reponsibilities. Team composition. Methodology. Payment terms. Other terms and conditions. Risk factors. Lead time....»

Working of the front office department in the hotel industry

Business & market   |   Management   |   Research papers   |   10/23/2009   |   .doc   |   34 pages
Document abstract : « The first Holiday Inn was located at the outskirts of Memphis. The hotel had 120 guestrooms each with a private bath, air-conditioning and telephone. ...»

Synopsis abstract : «Introduction. Origin and evolution of hotel industry in the world. Origin and evolution of hotel industry in India. Meaning of hotel. Importance of hotel industry. Classification and grading of hotels. Organizational structure of a...»

Examining the operational departments in a hotel

Business & market   |   Management   |   Term papers   |   08/25/2009   |   .doc   |   13 pages
Document abstract : « information assistants; Check in procedures; Check out procedures; Bell desk. Telephones: Telephone department procedures; Forms and formats ...»

Synopsis abstract : «Introduction. Tourism. Tourism and hotel industry. Detailed operations of the departments of a hotel. Front office . Reception . Information. Forms and formats used by the front office. Job description of the receptionist and information...»

Communication in management

Business & market   |   Management   |   Presentation   |   11/04/2008   |   .doc   |   9 pages
Document abstract : « percent of their working time in scheduled and unscheduled meetings with others, about 25 percent doing desk-based work, some 7 percent on the telephone, and 3 ...»

Synopsis abstract : «Introduction.. The main goal in any business.. The four steps to promote communication.. Creating an organizational culture.. Training supervisors and managers to listen.. Removing barriers to open communication.. Managers must actively carry out...»

An overview of the departments in hotel/hospitality industry

Business & market   |   Management   |   Term papers   |   08/28/2009   |   .doc   |   15 pages
Document abstract : « manager; Reception; Room reservation; Business center; Telephone operators; Bell desk. Beverages department: The production department; ...»

Synopsis abstract : «Introduction. Hospitality industry. A brief history . Hotel classification . Services offered by the hospitality industry. Accommodation. Food services. Entertainment . Recreation . Relaxation . Functions and banquets. Conference facilities . Front...»

Assessment centers

Business & market   |   Management   |   Research papers   |   05/08/2009   |   .doc   |   12 pages
Document abstract : « Benchmarking the success attained by the armed services, American Telephone and Telegraph Company (AT&T) started using assessment centers in 1956. ...»

Synopsis abstract : «Introduction. History. Major characteristics. Assessment center v/s development center. Development. Step 1: Identify the criteria. Step 2: Prepare the exercises. Step 3: Select assessors. Step 4: Run the assessment center. Step 5: Evaluation. Step...»

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