A study on customer relationship management

Business & market   |   Business strategy   |   Research papers   |   04/02/2009   |   .doc   |   58 pages
Document abstract : « Building and testing sample campaigns on a subset of customers. Follow these 7 steps to managing your CRM initiative are overwhelmed by a tool end up not using ...»

Synopsis abstract : «Introduction to CRM. Evolution of CRM. The beginning. Advances in the 1990's . Improving customer service. Improving customer relationships. Technical functionality. CRM planning. CRM planning: Keys for project success. Identify the problem and the...»

Credit appraisal process and customer satisfaction on home loans with reference to ING Vysya Bank Ltd

Business & market   |   Business strategy   |   Market study   |   04/20/2009   |   .doc   |   46 pages
Document abstract : « Sample size is limited to 100 banks and Non Banking Financial Corporations (NBFCs) also follow the same of age the repayment period normally extended up to 240 ...»

Synopsis abstract : «Introduction. The liberalization and globalization process in India. Objectives of the study. Scope and limitations of the study. Review of literature. Housing sector. Credit apparaisal sector. Company profile. A study of ING home loan. Findinds and...»

Change Currency