Service operations management
Synopsis abstract : «Description of the service operation and its service concept.. Methodology.. Critical evaluation relating to the capacity management of the operation.. An apparent efficient capacity management.. Chasing the out-of-stock.. Ishikawa diagram: Cause...»
Management and operations of Metro Cleaners Rubbish Collection Company
Synopsis abstract : «Introduction.. Operations and management.. Personnel recruitment and management.. Key motivational factors.. Planning and control.. Conclusion.. Recommendations.. References.....»
An overview of business process outsourcing
Synopsis abstract : «What is a BPO?. Why outsource?. Back office operations evolution . Types of back office services. Administration . Finance . Human resource. Payment services . Other transaction processing . Setting up a back office business. Rules for...»
Formal report on the marketing operations of UK's Royal Mail Ltd 2008
Synopsis abstract : «Introduction.. Purpose of the report.. Limitation of the report.. Scope of the report. The Royal Mail Ltd.. The current situation.. Basis for operations.. Management structure.. Operations code.. Analysis of internal marketing...»
Minnesota Mining and Manufacturing (3M): A look at its operations and organization in India
Synopsis abstract : «Introduction. Major markets. 3M's Vision. 3M's Mission . 3M's business objectives. Profits/ growth. Products/ customers. Human resources. Citizenship. 3M corporate policy. Product profile. Six sigma. Six sigma qualities. Six themes of Six sigma. Six...»
Forecasting in a travel agency - Flaws and improvements
Synopsis abstract : «Abstract. The travel agency. The core processes of the travel agency consist of. Forecasting needs and current practices. Seasonality feature. Trend feature. Business cyclicality feature. Demand for hotel reservations. Demand for holiday packages...»
McDonald's Corporation
Synopsis abstract : «The Speed of service by McDonalds.. Example of McDonalds service.. Scope for improvement in service.. The price factor.. Attractive prices of McDonalds.. Operation objectives.. The two main objectives of McDonalds.. The conflicts between the...»
The effectiveness of the training and development program conducted at EXL Service.com (I) Pvt Ltd
Synopsis abstract : «Introduction. A background study of EXL Services.com (I) Pvt Ltd. EXL as the fastest growing BPO. Other players in the BPO industries. Achievements of EXL. Historical background of EXL. Corporate of profile of EXL. Organization structure. EXL's...»
The importance of total quality management
Synopsis abstract : «Introduction. Introducing TQM into a business. Concept of TQM. Understanding TQM. The eight elements of TQM. A simplified TQM diagnostic model. Improving financial services through TQM: A case study. Strategies to succeed in business with TQM. Basic...»
Customer relationship management in banks
Synopsis abstract : «Introduction to customer relationship management (CRM). The evolution of CRM. Concept of CRM. Role of CRM in banks. CRM's objectives in banking sector. CRM tools for banking. Analysis of the current banking scenario. Customer retention and CRM...»
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