Structuring the communication process between the nurse and patient/client

Type :

Term papers

Pages :

4 pages

Format :

.doc

Published date :

07/10/2009

Category :

Science & technology

Sub category :

Medical studies

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Summary :

Introduction
Body language and non-verbal communication
Knowledge of the patient
Open verbal interaction and its importance
The use of listening skills
The verbal message
Conclusion
Reference list

Abstract

communication is possibly one of the most important tasks nurses perform in the execution of their duties. We may as a matter of habit take for granted the way we greet and end encounters with those around us, not considering what these actions portray. As professionals greater emphasis must be attached to these encounters if we are to leave patients with a positive attitude. When we the look at the process of 'opening and closing encounters' all aspects of communication: verbal, non-verbal, appearance, knowledge and interpersonal skills must be examined and scrutinized whilst dealing with patients. The importance of self-awareness should not be overlooked.

Kagan (1985) says, "One essential factor in good interpersonal interaction is self-awareness". The saying 'first impressions last' could be well heeded by all nurses, ignoring this just might leave the patient with an ill-defined reflection of yourself and the area you are working in. Fontana (1990) says "first impressions are important, we need to work at them". Our interactions should be patient centered. We should consider that these encounters are more likely to succeed, in having the desired outcome, if we think along the lines of person to person communication and not nurse to patient. With attention draw to these factors the author will attempt to guide the reader through the process of 'opening and closing encounters' leading to 'a positive attitude and perception in the patient / client'.