The effectiveness of the training and development program conducted at EXL Service.com (I) Pvt Ltd

Type :

Theses

Pages :

43 pages

Format :

.doc

Published date :

04/16/2009

Category :

Business & market

Sub category :

Business strategy

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Summary :

Introduction
A background study of EXL Services.com (I) Pvt Ltd
EXL as the fastest growing BPO
Other players in the BPO industries
Achievements of EXL
Historical background of EXL
Corporate of profile of EXL
Organization structure
EXL's vision and mission
Literature review
Difference between training and education
Methods of training
1. Case method
2. Management games
3. In basket training
4. Knowledge-based methods
Training organization
1. Evaluation of training
Training: mantra of the new millennium
Data analysis
Suggestions and recommendation
Bibliography

Abstract

Indian companies are walking up to the challenges thrown in by the market economy. To survive in this highly competitive scenario, managers are being pressured to improve quality, increase productivity, cut down waste & eliminate inefficiency. The collective effort of the employer and the employee assume relevance in this context and this is where human resource management can play a crucial role. The success of an organization depends on its employees. Successful candidates placed on the job need training to perform their duties effectively. Workers must be trained to operate machines, reduce scrap and avoid accident. It is not only the workers who need training but supervisor, managers and executives also need to be developed in order to enable them to grow and acquire maturity of thought and action. A dynamic organization would like to ensure that's its employees are capable of doing the variety of tasks associated with their role position in the organization. Thus the organization must be sensitive enough to the role requirements and the employee's capabilities. This sensitiveness may lead to identification of development needs of employees and requirement of their jobs. training and development constitutes an ongoing process of the organization. This project study is devoted to detail discussion on the nature and process of training and development in exl Services.com (I) pvt ltd. exl is a leading end-to-end business process outsourcing solution provider. They have built lasting relationships with their clients based on consistent high-quality service delivery, trust and confidence. As a pure-play BPO company, exl has carved a niche for itself with its seasoned management and operations team at the core. Long-standing careers of our leadership team in the banking, financial services and insurance segment provide an unmatched insight and understanding of our clients' business. Their expertise in the domains they operate in combined with a process centric approach, an unparalleled track record of seamless process migration, and consistent service delivery, positions us uniquely in the BPO space.