The importance of soft skills in the service sector: An analysis

Type :

Term papers

Pages :

6 pages

Format :

.doc

Published date :

03/19/2009

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Summary :

 
 

Table of Contents The importance of soft skills in the service sector: An analysis Table of Contents

 
  1. Introduction
  2. Importance of soft skills
  3. Discipline and perseverance
    1. Reading skills
  4. Negative thinking
  5. Communication and interpersonal skills
  6. Presentation skills
    1. Voice
    2. Body language
    3. Active listening
    4. Time management and effort prioritization
  7. Problem solving skills
  8. Gaining the competitive advantage with soft skills
    1. Implications of HRM
  9. Bibliography

Abstract

soft skills are a set of skills that influence how we interact with each other. It includes such abilities as effective communication, creativity, analytical thinking, diplomacy, flexibility, change-readiness, and problem solving, leadership, team building, and listening skills. The goal of soft skill training is to give students the opportunity to learn and practice new patterns of behavior and in so doing to enhance human relations.

The word 'soft' in soft skills is a term used to differentiate these skills from the 'hard' technical skills and knowledge required for success in business. They are just another way of being smart. These skills are intangible soft qualities like effective communication skills, social etiquette, right attitudes and values, and other personal and interpersonal skills like optimism, emotional maturity, confidence and awareness, self-regulation, motivation, empathy and adeptness in relationships, that determines our potential for learning personal and social soft skills.

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