The importance of total quality management

Type :

Term papers

Pages :

22 pages

Format :

.doc

Published date :

05/13/2009

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Summary :

 
 

Table of Contents The importance of total quality management Table of Contents

 
  1. Introduction
  2. Introducing TQM into a business
  3. Concept of TQM
  4. Understanding TQM
  5. The eight elements of TQM
  6. A simplified TQM diagnostic model
  7. Improving financial services through TQM: A case study
  8. Strategies to succeed in business with TQM
    1. Basic principles of TQM
    2. Get quality goods from your suppliers
    3. Inspecting for quality
    4. Techniques to get more business
  9. TQM at Motorola
  10. Conclusion
  11. Bibliography

Abstract

total quality management is a management approach that originated in the 1950's and has steadily become more popular since the early 1980's. total quality is a description of the culture, attitude and organization of a company that strives to provide customers with products and services that satisfy their needs. The culture requires quality in all aspects of the company's operations, with processes being done right the first time and defects and waste eradicated from operations.

total quality management, TQM, is a method by which management and employees can become involved in the continuous improvement of the production of goods and services. It is a combination of quality and management tools aimed at increasing business and reducing losses due to wasteful practices. Some of the companies that have implemented TQM include Ford Motor Company, Phillips Semiconductor, SGL Carbon, Motorola and Toyota Motor Company.

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