Total Quality Management and Toyota
Summary :
Table of Contents
- Introduction
- Total quality management as a part of the American business world
- Total quality management in manufacturing
- A just in time production system
- Conclusion
- Works cited
Abstract
total quality management is "a management approach of an organization, centered on quality, based on the participation of all of its members and aiming at long-term success through customer satisfaction, and benefits to all members of the organization and too society" (Wikipedia). This is the definition of total quality management as given by the International Standards Organization, and while the definition provides a vague notion of what total quality management is, it fails to provide any real knowledge of total quality management. Instead, as with many things in life, in order to fully understand what total quality management is, what it's various facets are, and how it gets implemented, it is necessary to explore first hand how real corporation define and use total quality management. In this paper, I will analyze the way in which the toyota Motor Corporation uses total quality management, with a specific focus on the toyota Production System and the three main tools by which toyota Motor Corporation manages total quality management.
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