Total Quality Management in Services
Summary :
Table of Contents
- Abstract
- Introduction
- Total Quality Management (TQM)
- Definition of service
- Classification and types of services.
- Key attributes of services.
- TQM principles for the services sector
- TQM in services vs. TQM in manufacturing
- Elements of TQM in services.
- Elements of TQM in manufacturing
- Benefits of TQM in services
- Challenges of TQM in services
- Conclusions
- References
Abstract
total quality management is a component of strategic managment, which improves an organization from top to bottom. In particular, it is a structured approach, which aims at enhancing customer satisfaction and loyalty through a continous improvement of services quality.
total quality management in services is extremely sensitive to ineffective strategy implementation. services are delivered to consumers as soon as they are produced by the provider and this inseparability of production and consumption requires extremely effective processes in TQM implementation.
total quality management in services is extremely sensitive to ineffective strategy implementation. services are delivered to consumers as soon as they are produced by the provider and this inseparability of production and consumption requires extremely effective processes in TQM implementation.
See similar documents : Business strategy
4
Supply Chain Management: Its role in improving the value of the product or service to customers
Term papers | 05/31/2009 | en | .doc | 6 pages
5
Are customer's management softwares and quality customer service key elements to gain customer's satisfaction and build loyalty?
Term papers | 05/13/2009 | en | .doc | 24 pages
Latest in the category : Business strategy
5
Determination of hire charges on mobile equipment of MSG (mechanical) for external business at Tata steel
Research papers | 10/29/2009 | en | .doc | 45 pages
Most downloaded in the last 30 days : Business strategy
Change Currency
Our guarantee :
How it works?
Quality guaranteed
Refunds
Secure payment
Who are we ?
