Total Quality Management in Services

Pages :

11 pages

Format :

.doc

Published date :

10/22/2007

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Summary :

 
 

Table of Contents Total Quality Management in Services Table of Contents

 
  1. Abstract
  2. Introduction
  3. Total Quality Management (TQM)
  4. Definition of service
  5. Classification and types of services.
  6. Key attributes of services.
  7. TQM principles for the services sector
  8. TQM in services vs. TQM in manufacturing
  9. Elements of TQM in services.
  10. Elements of TQM in manufacturing
  11. Benefits of TQM in services
  12. Challenges of TQM in services
  13. Conclusions
  14. References

Abstract

total quality management is a component of strategic managment, which improves an organization from top to bottom. In particular, it is a structured approach, which aims at enhancing customer satisfaction and loyalty through a continous improvement of services quality.

total quality management in services is extremely sensitive to ineffective strategy implementation. services are delivered to consumers as soon as they are produced by the provider and this inseparability of production and consumption requires extremely effective processes in TQM implementation.

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About the author :

pencil image Christina POMONI A
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