Understanding the problems faced by various departments in a hotel

Type :

Term papers

Pages :

21 pages

Format :

.doc

Published date :

08/25/2009

Category :

Business & market

Sub category :

Business strategy

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Summary :

Tourism
History
Importance of tourism
Economic effects
Hotel industry
1. Definition
2. Importance of the hotel industry
3. Hotel industry and tourism
Front office
1. Sections of front office department
2. Front office cashier
3. Bell desk
4. Hierarchy
5. Forms and formats (front office)
Food and beverage production
1. Main kitchen
2. Continental kitchen
3. Bakery
4. Butchery department
5. Kitchen stewarding
6. Forms and formats used in the kitchen
Food and beverage service
1. Flow of activity of room service
2. Flow of activity in the restaurant
Inventory taking and beverage control
Forms and formats used in F and B service department
Rrelationship between f & b service and others departments
House keeping
1. Introduction
2. Sections of house keeping
3. Linen room
4. Uniforms room
5. Pest control
6. Duties performed by the executive house keeper
7. Relationship between house keeping and other departments
Personnel and training
1. Primary responsibilities of the department
2. Register maintained
3. Management information system
4. Training department functions
Accounts and finance
1. Accounts
2. Finance
3. Mangement information system
Sales and marketing
1. System and procedure
2. Receiving
Stores
Engineering and maintenance
1. Functions of the engineering department
Security department
Problems and solutions

Abstract

Tourism is one of the world's most important activities, involving millions of people, vast sum of money and generating employment in developing and industrialized countries. Tourism has become the 'World's first largest industry in recent years. It has the highest growth rate in comparison to other major industries. "TOUR" is a Hebrew word derived from "TORAH" which means learning, studying and researching. The dictionary meaning of "TOUR" is that it is a journey at which one returns to the starting point, a circular trip for business purposes, pleasure, education or other purposes.

Tourism denotes the temporary short term moments of the people to destinations outside the place where they normally live and work and the activities during their stay at these destinations. The destination may be within the national boundary of the visitors or outside that results in Domestic Tourism or Foreign Tourism.